MB2-632 : MCITP - CRM 4.0 Applications

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The Microsoft MB2-632 certification is an industry recognized credential. The certification is proof of a person's competence across a spectrum of skills to understand and articulate how to use and implement the Microsoft Dynamics CRM 4.0 Applications modules effectively, and use the terms used in the application to adequately convey solutions to other users.
MCITP - CRM 4.0 Applications


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Exercises Flashcards Quizzes

Each lesson comes with Exercises, Flashcards & Quizzes. There is no limit to the number of times learners can attempt these. Exercises come with detailed remediation, which ensures that learners are confident on the topic before proceeding. Flashcards help master the key concepts.

Exercise Questions

Test Prep & Practice Questions

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Pre-assessments Questions
Full Length Tests
Post-Assessments Questions


Full Remediation

Each question comes with detailed remediation explaining not only why an answer option is correct but also why the incorrect answer options are incorrect.

Unlimited Practice

Each test can be taken unlimited number of times until the learner feels they are prepared. Learner can review the test and read detailed remediation. Detailed test history is also available.

Learn, Test and Review Mode

Each test set comes with learn, test and review modes. In learn mode, learners will attempt a question and will get immediate feedback and complete remediation as they move on to the next question. In test mode, learners can take a timed test simulating the actual exam conditions. In review mode, learners can read through one item at a time without attempting it.

Exam Information

The MCTS: Microsoft Dynamics Certified Technology Specialist certification exam is a standalone certification from Microsoft with the exam code MB2-632.

This Microsoft's MB2-632 exam is targeted at those professionals who want to understand and articulate implement the Microsoft Dynamics CRM 4.0 Applications modules effectively.

The exam covers the Microsoft dynamic CRM concepts, sales, service management and scheduling etc.

Career Prospects

A MCTS certified person has several career opportunities open up to them, including:

  • CSR Manager
  • Schedule Manager
  • Customer Service Representative
  • Customer Relationship Manager.
Exam FAQs
What is the exam registration fee?
Where do I take the exam?
The Microsoft MB2-632 exam is administered by Certiport at testing centers worldwide. Click here to find a testing center near you
What is the format of the exam?
The exam consists of linear, performance based and multiple choice questions.
What are the pre-requisites of the exam?
While there are no official prerequisites to take the Microsoft Dynamics Certified Technology Specialist certification, both Microsoft and uCertify strongly recommend that the candidate have general knowledge of relational database.
How many questions are asked in the exam?
The exam contains 50 questions.
What is the duration of the exam?
100 minutes
What is the passing score?

(on a scale of 0-1000)

What is the exam's retake policy?

In the event that you fail your first attempt at passing the Office Word 2010 certification examination, Microsoft's retake policy is:

  • Retake vouchers can only be used to retake the same exam that was failed.
  • All vouchers must be used prior to their expiration dates, without exception.
  • Retake vouchers must be used within 30 days of the initial failed exam.
  • There is no waiting period for retaking a failed MOS exam.
What is the validity of the certification?
Microsoft Certified Technology Specialist has no expiration. The certification holder is certified for life unless the vendor changes their policy. Click here for more information
Where can I find more information about this exam?
To know more about the MB2-632, click here.

Table of Content

Here's What you will Learn

Lesson 1: Microsoft Dynamics CRM Concepts (34 percent)

  • Understanding Microsoft Dynamics Software
  • Multi-Lingual User Interface and Multi-Currency
  • Customer-Centered View
  • Using Microsoft Dynamics CRM for Microsoft Office Outlook

Lesson 2: Sales (18 percent)

  • Microsoft Dynamics CRM Sales Concepts
  • Opportunity Management
  • Managing Leads
  • Sales Order Processing

Lesson 3: Marketing (16 percent)

  • Planning and Creating Marketing Campaigns
  • Managing Marketing Campaigns

Lesson 4: Service Management (18 percent)

  • Managing Contracts
  • Managing Cases
  • Creating a Knowledge Base
  • Managing Service Queues

Lesson 5: Service Scheduling (14 percent)

  • Understanding the Service Scheduling Life Cycle
  • Scheduling Services
  • Maintaining Users and Resources

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