MB2-632 - MCITP - CRM 4.0 Applications
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uCertify platform supports 50+ different types of interactive activities, connect the idea, or try it yourself lab activities embedded throughout its course. These interactive activities keeps learners engaged and makes learning fun.
Here's What You Get
Each lesson comes with Exercises, Flashcards & Quizzes. There is no limit to the number of times learners can attempt these. Exercises come with detailed remediation, which ensures that learners are confident on the topic before proceeding. Flashcards help master the key concepts while Glossary defines the key terms.
Here's What you will Learn
Lesson 1: Microsoft Dynamics CRM Concepts (34 percent)
- Understanding Microsoft Dynamics Software
- Multi-Lingual User Interface and Multi-Currency
- Customer-Centered View
- Using Microsoft Dynamics CRM for Microsoft Office Outlook
Lesson 2: Sales (18 percent)
- Microsoft Dynamics CRM Sales Concepts
- Opportunity Management
- Managing Leads
- Sales Order Processing
Lesson 3: Marketing (16 percent)
- Planning and Creating Marketing Campaigns
- Managing Marketing Campaigns
Lesson 4: Service Management (18 percent)
- Managing Contracts
- Managing Cases
- Creating a Knowledge Base
- Managing Service Queues
Lesson 5: Service Scheduling (14 percent)
- Understanding the Service Scheduling Life Cycle
- Scheduling Services
- Maintaining Users and Resources
Test Prep & Practice Questions
uCertify provides full length practice tests. These tests closely follow the exam objectives and are designed to simulate real exam conditions. Each course has a number of test sets consisting of hundreds of items to ensure that learners are prepared for the certification exam.
Here's What You Get
Each question comes with detailed remediation explaining not only why an answer option is correct but also why the incorrect answer options are incorrect.
Each test can be taken unlimited number of times until the learner feels they are prepared. Learner can review the test and read detailed remediation. Detailed test history is also available.
Each test set comes with learn, test and review modes. In learn mode, learners will attempt a question and will get immediate feedback and complete remediation as they move on to the next question. In test mode, learners can take a timed test simulating the actual exam conditions. In review mode, learners can read through one item at a time without attempting it.
The MCTS: Microsoft Dynamics Certified Technology Specialist certification exam is a standalone certification from Microsoft with the exam code MB2-632.
This Microsoft's MB2-632 exam is targeted at those professionals who want to understand and articulate implement the Microsoft Dynamics CRM 4.0 Applications modules effectively.
The exam covers the Microsoft dynamic CRM concepts, sales, service management and scheduling etc.
A MCTS certified person has several career opportunities open up to them, including:
- CSR Manager
- Schedule Manager
- Customer Service Representative
- Customer Relationship Manager.
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In the event that you fail your first attempt at passing the Office Word 2010 certification examination, Microsoft's retake policy is:
- Retake vouchers can only be used to retake the same exam that was failed.
- All vouchers must be used prior to their expiration dates, without exception.
- Retake vouchers must be used within 30 days of the initial failed exam.
- There is no waiting period for retaking a failed MOS exam.