Microsoft's MB2-632

MCITP - CRM 4.0 Applications

The Microsoft MB2-632 certification is an industry recognized credential. The certification is proof of a person's competence across a spectrum of skills to understand and articulate how to use and implement the Microsoft Dynamics CRM 4.0 Applications modules effectively, and use the terms used in the application to adequately convey solutions to other users. uCertify’s guaranteed certification course for MB2-632 exam is comprehensive and helps you earn your certification and gain knowledge. Here’s what to expect from your uCertify course:

• 100% Exam Coverage • Interactive E-Book • Pre-Assessment • 130 Practice Questions with Full Explanations • 100 Interactive Quizzes • Test History and Performance Review and Powerful Analytics • Study Planner • Continuously Updated



The MCTS: Microsoft Dynamics Certified Technology Specialist certification exam is a standalone certification from Microsoft with the exam code MB2-632.

This Microsoft's MB2-632 exam is targeted at those professionals who want to understand and articulate implement the Microsoft Dynamics CRM 4.0 Applications modules effectively.

The exam covers the Microsoft dynamic CRM concepts, sales, service management and scheduling etc.

Skills Measured

  • Microsoft Dynamics CRM Concepts
  • Sales
  • Marketing
  • Service Management
  • Service Scheduling

Related Certifications

MB2-632 Course Duration

This is a self-paced, independent study program, so there are no minimum or maximum restrictions placed by uCertify. The amount of time you will take depends on your existing knowledge of the area and related experience, as well as your availability. We recommend at least 3 weeks and you should have general knowledge of Microsoft dynamics CRM 4.0

Related Exams

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Practice Test Sets

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MB2-632 Course/Exam Objectives

  • Lesson 1: Microsoft Dynamics CRM Concepts (34 percent)
    • Understanding Microsoft Dynamics Software
    • Multi-Lingual User Interface and Multi-Currency
    • Customer-Centered View
    • Using Microsoft Dynamics CRM for Microsoft Office Outlook
  • Lesson 2: Sales (18 percent)
    • Microsoft Dynamics CRM Sales Concepts
    • Opportunity Management
    • Managing Leads
    • Sales Order Processing
  • Lesson 3: Marketing (16 percent)
    • Planning and Creating Marketing Campaigns
    • Managing Marketing Campaigns
  • Lesson 4: Service Management (18 percent)
    • Managing Contracts
    • Managing Cases
    • Creating a Knowledge Base
    • Managing Service Queues
  • Lesson 5: Service Scheduling (14 percent)
    • Understanding the Service Scheduling Life Cycle
    • Scheduling Services
    • Maintaining Users and Resources

Career Prospects

A MCTS certified person has several career opportunities open up to them, including:

  • CSR Manager
  • Schedule Manager
  • Customer Service Representative
  • Customer Relationship Manager.


MB2-632 Exam FAQs

What is the exam registration fee?
USD 150

Pricing and taxes may vary from country to country.

Where do I take the exam?
The Microsoft MB2-632 exam is administered by Certiport at testing centers worldwide. Click here to find a testing center near you
What is the format of the exam?
The exam consists of linear, performance based and multiple choice questions.
What are the pre-requisites of the exam?
While there are no official prerequisites to take the Microsoft Dynamics Certified Technology Specialist certification, both Microsoft and uCertify strongly recommend that the candidate have general knowledge of relational database.
How many questions are asked in the exam?
The exam contains 50 questions.
What is the duration of the exam?
100 minutes
What is the passing score?

(on a scale of 0-1000)

What is the exam's retake policy?

In the event that you fail your first attempt at passing the Office Word 2010 certification examination, Microsoft's retake policy is:

  • Retake vouchers can only be used to retake the same exam that was failed.
  • All vouchers must be used prior to their expiration dates, without exception.
  • Retake vouchers must be used within 30 days of the initial failed exam.
  • There is no waiting period for retaking a failed MOS exam.
What is the validity of the certification?
Microsoft Certified Technology Specialist has no expiration. The certification holder is certified for life unless the vendor changes their policy. Click here for more information
Where can I find more information about this exam?
To know more about the MB2-632 exam, click here.

At a Glance

MB2-632 Course Includes Free Buy
Lessons 1 5
Pre-Assessment Yes Yes
Practice Tests 0 2
Total Questions 30 130
Interactive Quizzes 15 100
Final Test No Yes

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