ITIL Certification

About OGC ITIL Certification exams

The Information Technology Infrastructure Library (ITIL) also known as Infrastructure Management Service (IMS) is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations.

ITIL gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL is published in a series of books, each of which covers an IT management topic. The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom’s Office of Government Commerce (OGC).

Certification scheme

The certification scheme differs between ITIL v2 and ITIL v3 and bridge examinations let v2 certification owners transfer to the new program.

ITIL v2 offers 3 certification levels:

• Foundation
• Practitioner
• Manager.

These should be progressively discontinued in favor of the new ITIL v3 scheme.

ITIL v3 certification levels are:

• Foundation
• Intermediate
• Expert
• Master.

The ITIL v3 certification scheme offers a modular approach:

• Each qualification is assigned a credit value so that upon successful completion of the module
• A Candidate is rewarded with both a certification and a number of credits.
• A candidate willing to achieve the Expert level will have, among other requirements, to gain the required number of credits.

ITIL Certification Management Board (ICMB)

ITIL Certifications are managed by the ITIL Certification Management Board (ICMB). The Board includes representatives from interested parties within the community around the world. Members of the Board include (though are not limited to) representatives from the

• UK Office of Government Commerce (OGC)
• APM Group (APMG)
• The Stationery Office (TSO)
• V3 Examination Panel
• Examination Institutes (EIs)
• IT Service Management Forum International (itSMF)

as the recognized user group.

OGC ITIL certification providers

EXIN – The National Exam Institute for Informatics (Netherlands)

ISEB – The Information Systems Examination Board (UK), part of the British Computer Society

Since the early 1990s, EXIN and ISEB have been setting up the ITIL based certification program, developing and providing ITIL exams at three different levels: Foundation, Practitioner and Manager.

EXIN and BCS/ISEB (the British Computer Society) have from that time onwards been the only two examination providers in the world to develop formally acknowledged ITIL certifications, provide ITIL exams and accredit ITIL training providers worldwide. These rights were obtained from OGC, the British government institution and owner of the ITIL trademark.

OGC signed over the management of the ITIL trademark and the accreditation of examination providers to APMG in 2006. Now, after signing a contract with EXIN and BCS/ISEB, APMG is accrediting them as official examination bodies, providing APMG’s ITIL exams and accrediting ITIL training providers.

On July 20, 2006, the OGC signed a contract with the APM Group to be its commercial partner for ITIL accreditation from January 1, 2007.

APMG manage the ITIL Version 3 exams and award qualifications at Foundation, Intermediate and Expert level (with a new Masters level under development).

APMG maintains a voluntary register of ITIL Version 3-certified practitioners at their Successful Candidate Register. A voluntary registry of ITIL Version 2-certified practitioners is operated by the ITIL Certification Register.

Job Roles for candidates who have earned OGC ITIL credentials

ITIL Roles are employed in order to define responsibilities. In particular, they are used to assign Process Owners to the various OGC ITIL processes, and to illustrate responsibilities for the single activities within the detailed process descriptions (EPCs).

The definitions found here (in alphabetical order) are meant to be short, summing up the main characteristics of a specific OGC ITIL role. When in-depth information on a role’s tasks and responsibilities is required this can, in our view, best be obtained from the EPCs.

• ITIL Configuration Manager
• Problem Analyst
• Remedy ARS Developer
• Remedy Application Business Analyst
• SACM Technical Writer – ITIL v3
• Service Request Analyst
• Change Manager
• Incident Resolution Manager
• Support Analyst
• Configuration Manager
• Websphere Application Server (WAS) Administrator
• BMC Remedy Support Specialist
• Remedy Action Senior Developer

Benefits of OGC ITIL certifications

• Offers a single, definable, repeatable, and scalable documented framework for IT best practices that flow across the IT organization.
• Clearly recognizes roles and responsibilities for IT Service Management.
• Supports sinking IT costs and mitigating the cost of IT quality.
• Supports skill of IT to determine and get better internal performance and service provisioning.
• Defines IT in requisites of services rather than systems.
• Supports enhancement of user productivity.
• Improves communication and information flows between IT and organization business departments.
• Offers a framework for IT to support regulatory challenges.
• Improves ability of IT to adjust as business opportunities and challenges are offered.
• Improves relationship of IT with the business.

Who is using OGC ITIL?

• 10,000 companies worldwide
• European and Canadian practitioners
• Microsoft, HP, IBM
• IT Supports package vendors
• Companies seeking ISO-9002 certification

Training for OGC ITIL certifications

Each OGC ITIL certification has a series of specialized certification exam related to a specific area, and so, choosing the right training product is very important. The easiest way to prepare for the OGC ITIL certification exam is to take practice tests on the OGC ITIL certification exam pattern and understand the correct as well as incorrect answer explanations to clear your doubts. You should also read relevant technical articles to be adept in the related technology. Study notes, tutorials, how tos, and relevant exam tips and tricks pave your way to earn a OGC ITIL credential.

How to earn OGC ITIL credentials using uCertify Products

uCertify develops exam simulation PrepKits that provide you exactly what you need to pass a OGC ITIL certification exam. The practice exam test your preparedness for the actual OGC ITIL exam and the detailed answer explanations of the correct as well as the incorrect answers help you clear your doubts and turn your weakness into strength. The PrepKits for OGC ITIL certification also contain concise study notes for quick review, detailed performance reports to check your progress over time and easy to navigate user interface to help you in your preparations. Each PrepKit also includes quizzes, articles and study notes that provide you additional help in understanding the related technology and the confidence to face the real exam.