eff-help-desk : Effective Help Desk Specialist Skills
Effective Help Desk Specialist Skills
ISBN : 978-1-61691-071-6
The Effective Help Desk Specialist Skills course covers a combination of both hard skills and soft skills that a help desk personnel needs to succeed. Soft skills include communication, personal, training, and writing skills while hard skills include technical, security, troubleshooting, and business skills. Help desk support is an important element of any organization and organizations are looking for personnel with a broad set of skills including both hard skills and soft skills.