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Complete A+ Guide to IT Hardware and Software: CompTIA A+ 220-1001/220-1002

ISBN : 9781644590829

Gain hands-on expertise for CompTIA A+ 220-1001 and 220-1002 certification exams with Complete A+ Guide to IT Hardware and Software course and lab. Lab simulates real-world, hardware, software and command line interface environments and can be mapped to any text-book, course or training. The course and lab cover CompTIA A+ certification exam objectives and provide skills to work with mobile devices, networking technology, hardware, installing and configuring operating systems, expanded security, software troubleshooting, and more.

CompTIA A+ exam is a globally accepted industry standard for establishing an IT career. CompTIA A+ 220-1001 and 220-1002 exam cover expanded content on growing IT support role including expanded baseline security topics. The certification exam provides a different approach to define competency in operational procedures including basic disaster prevention, recovery, and scripting basics and a greater dependency on networking and device connectivity.

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Exam related FAQs
What are the prerequisites for this exam? There are no pre requisite CompTIA A+ certification. However, CompTIA recommends 9 to 12 months hands-on experience in the lab or field.
What is the exam registration fee? USD 219 per exam
Where do I take the exam? Pearson VUE
What is the format of the exam? Multiple choice questions (single and multiple response), drag and drops, and performance-based questions
How many questions are asked in the exam? The exam contains 90 questions.
What is the duration of the exam? 90 minutes
What is the passing score?
  • 220- 1001: 675
  • 220-1002: 700

(on a scale of 0-900)

What is the exam's retake policy?

In the event that you fail your first attempt at passing the A+ examination, CompTIA's retake policies are:

  1. CompTIA does not require a waiting period between the first and second attempt to pass such examination. However, if you need a third or subsequent attempt to pass the examination, you shall be required to wait for a period of at least 14 calendar days from the date of your last attempt before you can retake the exam.
  2. If a candidate has passed an exam, he/she cannot take it again without prior consent from CompTIA.
  3. A test result found to be in violation of the retake policy will not be processed, which will result in no credit awarded for the test taken. Repeat violators will be banned from participation in the CompTIA Certification Program.
  4. Candidates must pay the exam price each time they attempt the exam. CompTIA does not offer free re-tests or discounts on retakes.
What is the validity of the certification? CompTIA A+ certification expires after three years from the date of issue, after which the certification holder will need to renew their certification via CompTIA's Continuing Education Program.
Where can I find more information about this exam? To know more about the pearson-220-1001-220-1002-schmidt-complete, click here.
What are the career opportunities after passing this exam?
  • Support Specialist
  • Field Service Technician
  • Desktop Support Analyst
  • Help Desk Tier 2 Support
  • What's New in the Eighth Edition?
  • Organization of the Text
  • Features of This Course
  • CompTIA A+ Exam Objectives
  • Who Needs This Course?
  • Technician Qualities
  • Breaking into IT with the CompTIA A+ Certification
  • Basic Skills for This Course
  • Types of Computers
  • Basic Computer Hardware
  • Mice and Keyboards
  • Common Peripherals
  • 1s and 0s
  • Safety Notes
  • Lesson Summary
  • Activities
  • Introduction to Connectivity
  • External Connectivity
  • Mouse and Keyboard Ports
  • Video Ports
  • Multipurpose Ports
  • Audio Ports
  • eSATA Ports
  • Network Ports
  • Modem and Serial Ports
  • Network Cabling
  • Integrated Motherboard Ports
  • Getting to Know Ports
  • Wireless Connectivity for Input Devices
  • Soft Skills: Using Appropriate Titles
  • Lesson Summary
  • Activities
  • Introduction to the Motherboard
  • Processor Overview
  • Processor Basics
  • Speeding Up Processor Operations Overview
  • Cache
  • Clocking
  • Threading Technology
  • Connecting to the Processor
  • Multicore Processors
  • Graphics Processing Unit (GPU)
  • Introduction to Virtualization
  • Intel Processors
  • AMD Processors
  • CPU Sockets
  • Processor Cooling
  • Installing a Processor
  • Upgrading Processors
  • Overclocking Processors
  • Installing CPU Thermal Solutions
  • Expansion Slots
  • PCI (Peripheral Component Interconnect)
  • AGP (Accelerated Graphics Port)
  • PCIe (Peripheral Component Interconnect Express)
  • Chipsets
  • Types of Motherboards
  • Upgrading and Replacing Motherboards
  • Motherboard Troubleshooting
  • Soft Skills: Active Listening
  • Lesson Summary
  • Activities
  • Configuration Overview
  • BIOS Overview
  • The Setup Program
  • Flash BIOS
  • BIOS/UEFI Configuration Settings
  • CMOS Memory
  • Motherboard Battery
  • Firmware Updates: Flashing the BIOS/UEFI
  • Clearing CMOS
  • Other Configuration Parameters
  • Hardware Configuration Overview
  • Installing a USB Device
  • Installing an eSATA Card
  • Installing a Network Interface Card
  • Video Overview
  • Video Cards
  • Troubleshooting Configurations
  • Soft Skills: A Good Technician Practice: Changing Only One Thing At A Time
  • Lesson Summary
  • Activities
  • Disassembly Overview
  • Electrostatic Discharge (ESD)
  • Electromagnetic Interference (EMI)
  • Tools
  • Disassembly
  • Reassembly
  • Preventive Maintenance
  • Basic Electronics Overview
  • Power Supply Overview
  • Replacing or Upgrading a Power Supply
  • Power Protection
  • Symptoms of Power Supply Problems
  • Soft Skills: Written Communications Skills
  • Lesson Summary
  • Activities
  • Memory Overview
  • Memory Physical Packaging
  • Planning a Memory Installation
  • Installing Memory Overview
  • Adding More Cache/RAM
  • Windows Disk Caching
  • Monitoring Memory Usage in Windows
  • Older Applications in Windows
  • Troubleshooting Memory Problems
  • Flash Memory
  • Soft Skills: Teamwork
  • Lesson Summary
  • Activities
  • Storage Devices Overview
  • Hard Drive Overview
  • Solid State Drive (SSD) Overview
  • Hard Drive Interfaces Overview
  • M.2 and NVMe
  • PATA, SATA, and SAS Connectivity
  • Storage Device Configuration Overview
  • System BIOS/UEFI Configuration for Hard Drives
  • Hard Drive Preparation Overview
  • Windows Disk Management
  • Fault Tolerance
  • Removable Drive Storage
  • Windows Storage Spaces
  • Disk Caching/Virtual Memory
  • Troubleshooting Storage Devices Overview
  • Troubleshooting New Storage Device Installation
  • Troubleshooting Previously Installed Storage Devices
  • RAID Issues
  • SSD Issues
  • Soft Skills: Phone Skills
  • Lesson Summary
  • Activities
  • Multimedia Devices Overview
  • Optical Drive Overview
  • Optical Drive Installation
  • Troubleshooting Optical Drive Issues
  • Introduction to Audio
  • Installing Sound Cards
  • Sound Cards Using Windows
  • Speakers
  • Troubleshooting Sound Problems 
  • Scanners
  • KVMs
  • Projectors
  • Video Recording
  • Installing and Configuring Other Peripheral Devices
  • Soft Skills: Attitude
  • Lesson Summary
  • Activities
  • Printers Overview
  • Printer Ports
  • Categories of Printers
  • Impact Printers
  • Inkjet Printers
  • Laser Printers
  • Thermal Printers
  • 3D Printers
  • Paper
  • Virtual Printing
  • Refilling Cartridges, Re-inking Ribbons, and Recycling Cartridges
  • Upgrading Printers
  • Printer Maintenance
  • USB Printer Installation
  • Installing a Local Printer
  • Printers in the Windows Environment
  • Printers in the macOS Environment
  • Printing Device Sharing
  • Cloud Printing
  • General Printer Troubleshooting
  • USB-Attached Printer Troubleshooting
  • Windows Printer Troubleshooting
  • Impact Printer Troubleshooting
  • Inkjet Printer Troubleshooting
  • Laser Printer Troubleshooting
  • Soft Skills: Work Ethics
  • Lesson Summary
  • Activities
  • Mobile Device Overview
  • Using Mobile Devices
  • Cell Phones
  • Mobile Apps
  • Mobile Device Wired Connectivity
  • Mobile Device Wireless Connectivity
  • Mobile Device Email Configuration
  • Mobile Device Synchronization and Backup
  • Other Mobile Software Tools
  • Laptops Overview
  • Laptop Hardware
  • Laptop Power
  • Laptop Repairs Overview
  • Laptop Display
  • Mobile Device Security
  • Mobile Device Travel and Storage
  • Mobile Device Troubleshooting Overview
  • Soft Skills: A Word About Appearance
  • Lesson Summary
  • Activities
  • Design Overview
  • Computer System Design
  • Motherboard and Associated Component Design
  • Power Supply and Case Design
  • Storage Subsystem Design
  • Audio Subsystem Design
  • Display Subsystem Design
  • Troubleshooting Overview
  • Step 1. Identify the Problem
  • Step 2. Establish a Theory of Probable Cause (Question the Obvious)
  • Step 3. Test the Theory to Determine the Cause
  • Step 4. Establish a Plan of Action to Resolve the Problem and Implement the Solution
  • Step 5. Verify Full System Functionality and, if Applicable, Implement Preventive Measures
  • Step 6. Document Findings, Actions, and Outcomes
  • Sample Troubleshooting Flowcharts
  • Soft Skills: Dealing With Irate Customers
  • Lesson Summary
  • Activities
  • Internet Connectivity Overview
  • Dial-up Overview
  • Serial Communication Overview
  • Configuring Traditional Serial Devices
  • 56 kbps Modems
  • Digital Modems and ISDN
  • VoIP
  • Cable Modems
  • xDSL Modems
  • Satellite Modems
  • Modem Preventive Maintenance
  • Mobile Connectivity Overview
  • Virtualization Basics
  • Cloud Computing
  • Web Browsers
  • Basic Web Browser Issues
  • Soft Skills: Mentoring
  • Lesson Summary
  • Activities
  • Networking Overview
  • Attaching to Different Types of Networks
  • Network Topologies
  • Network Media Overview
  • Copper Media
  • Protecting Your Network and Cable Investment
  • Ethernet Concepts
  • Ethernet over Power
  • The OSI Model
  • The TCP/IP Model
  • Network Addressing
  • More IPv4 Addressing
  • Wireless Networks Overview
  • Wireless Network Standards
  • Bluetooth
  • Wireless Network Components
  • Wireless Network Design
  • Antenna Basics
  • End-User Device Configuration Overview
  • Adding a Computer to a Windows Domain
  • Configuring an End-User Device: Addressing
  • Wireless NIC-Specific Settings
  • Advanced NIC Properties
  • NIC Configuration When Using Virtualization
  • Thin or Thick Client Installation Overview
  • Wireless AP/Router Basic Configuration
  • WWAN Cellular Configuration
  • IoT and Smart Devices
  • Network Troubleshooting
  • Troubleshooting Cable and DSL Modems
  • Network Printers
  • Network Printer Troubleshooting
  • Network Servers
  • Embedded and Legacy Systems
  • Network Terminology
  • The TCP/IP Model in Action
  • Using the Network and Sharing Center Section of the Control Panel
  • Introduction to Shared Folders
  • Network Connectivity
  • Soft Skills: Being Proactive
  • Lesson Summary
  • Activities
  • Operating Systems Overview
  • User Interaction with Operating Systems
  • Overview of Popular Operating Systems
  • 32-bit vs. 64-bit Operating Systems
  • Windows 7/8/8.1/10 Versions
  • Workstation Operating Systems
  • Operating Systems for Mobile Devices
  • End-of-Life Concerns
  • Update Concerns
  • Compatibility Concerns
  • Corporate Operating System Needs
  • Basic Windows Usage Overview
  • Shortcuts and Tiles
  • Windows 7 Desktop Components
  • Windows Desktop/Start Screen Components
  • Windows 10 Desktop Components
  • Interactions Within a Window
  • Managing Windows Files and Folders
  • Searches and Indexing
  • Attributes, Compression, and Encryption
  • Introduction to Windows Control Panel Utilities
  • Determining the Windows Version
  • Windows Registry
  • Editing the Windows Registry
  • Backing Up Data
  • Recovering the Windows OS
  • WinRE
  • Soft Skills: Staying Current
  • Lesson Summary
  • Activities
  • Scripting Overview
  • Command Prompt Overview
  • Command Prompt Basics
  • Moving Around from a Command Prompt
  • The md and rd Commands
  • Two Useful Commands: del and type
  • Copying Files
  • The attrib Command
  • Why Learn Commands?
  • PowerShell
  • Other Commands You Should Look Over
  • Command Format
  • Introduction to Scripting
  • Script File Types
  • Environment Variables
  • Script Syntax
  • Introduction to Script Programming
  • Variables
  • Data Types
  • Examples of Using Variables
  • Comments
  • Basic Script Constructs
  • Decisions: The Selection Structure
  • Compound Conditions and Logical Operators
  • Loops: The Repetition Structure
  • A Brief Look at VBScript and PowerShell
  • Soft Skills: Changing Perspective When Troubleshooting
  • Lesson Summary
  • Activities
  • Advanced Windows Overview
  • Preinstallation of Windows
  • Installation/Upgrade of Windows
  • Corporate Windows Deployment
  • Verifying the Installation
  • Troubleshooting a Windows Installation
  • Reloading Windows
  • Windows Updates
  • Backing Up the Windows Registry and Data
  • Configuring Windows Overview
  • Configuring Windows
  • Adding Devices
  • Installing/Removing Software
  • Computer Management Console
  • System Tools
  • User Account Management
  • Managing Storage
  • Managing Services and Applications
  • Data Sources (ODBC)
  • Print Management Console
  • Overview of the Windows Boot Process
  • Speeding Up the Windows Boot Process
  • Troubleshooting the Windows Boot Process
  • Black Screen/Video Issues
  • Recovery Console
  • Advanced Boot Options/Startup Settings Menu
  • System Configuration Utility
  • Task Manager
  • Troubleshooting a Service That Does Not Start
  • Slow Boot
  • Troubleshooting Windows Network Settings
  • Windows Reboots
  • Shutdown Problems
  • Power Options
  • Supporting Windows Computers Remotely
  • Preventive Maintenance for Your Operating System
  • Soft Skills: Avoiding Burnout
  • Lesson Summary
  • Activities
  • Introduction to macOS
  • Navigating the User Interface
  • Basic System Usage, Updates, and Backups
  • Management and Troubleshooting Tools
  • Utilities
  • Introduction to Linux
  • Navigating the User Interface
  • Basic System Usage, Updates, and Backups
  • Command-Line Interface
  • macOS and Linux Best Practices
  • Soft Skills: Be Humble
  • Lesson Summary
  • Activities
  • Security Overview
  • Security Policy
  • Physical Security
  • Logical Security
  • End-User Education
  • Protecting Access to Local and Network Resources
  • Permissions
  • Folder Options
  • Protecting the Operating System and Data
  • Internet Security
  • Parental Controls
  • VPN Configuration
  • Remote Access to Network Devices
  • Internet Appliances
  • Wireless Network Security Overview
  • Security Incident Reporting
  • A Final Word About Security
  • Soft Skills: Building Customer Trust
  • Lesson Summary
  • Activities
  • Operational Procedures Overview
  • Adverse Power Conditions
  • Surge Protectors
  • Line Conditioners
  • Battery Backup
  • IT Documentation
  • Change Management
  • Soft Skills: Communication Skills
  • Lesson Summary
  • Activities

Hands on Activities (Labs)

  • Adding a Keyboard Layout
  • Configuring Mouse Settings
  • Installing Motherboard Components
  • Installing a PCI Sound Card
  • Identifying a PCI-Bus Slot
  • Viewing the Processor Information
  • Enabling Hardware Virtualization
  • Identifying a CPU Socket
  • Providing Cooling and Ventilation to a Motherboard
  • Installing a processor
  • Installing Expansion Cards on a Motherboard
  • Installing a NIC
  • Supplying Power to a SATA Drive
  • Installing Firewire Cards
  • Installing an Optical Drive and a PCI Sound Card
  • Installing a USB 3.0 PCI Express Card (2.0 x4)
  • Connecting the Hub with Different Devices Using USB Cables
  • Changing the Resolution Setting
  • Assembling Computer Components
  • Replacing the Power Supply
  • Installing SMPS and Connecting it to the Motherboard
  • Replacing the Battery of a Smartphone and Inserting a Memory Card
  • Using a UPS to Power the Computer Components and Ensure the Network Connectivity
  • Installing Memory Modules
  • Verifying RAM Usage
  • Connecting the Motherboard to the Internal Hard Drive
  • Accessing BIOS Setup in Windows 10
  • Converting a FAT32 Partition to NTFS
  • Viewing the Status of a Disk
  • Inserting a Pen Drive into the USB Port
  • Removing a Pen Drive from a Computer
  • Inserting a CD on a Laptop
  • Copying Files to a Disc Using File Explorer
  • Connecting Speakers to a Computer
  • Installing a Printer
  • Inserting Ink Cartridges into a Printer
  • Connecting a USB Printer to a Computer
  • Removing an Account in Android
  • Configuring an Email in Android
  • Viewing the iOS Version of an iPhone
  • Setting Up a VPN in Android
  • Turning on Airplane Mode of an iPhone
  • Installing Laptop Components
  • Locking an iPhone with a Password
  • Connecting the Cable Modem to Access Internet
  • Installing Ubuntu
  • Installing Windows 10 
  • Using OneDrive
  • Configuring OneDrive
  • Configuring an IPv4 address
  • Configuring an IPv6 address
  • Installing a DHCP Server
  • Assigning Different Classes of IP Address
  • Scanning using Wireshark
  • Connecting a Workstation to the LAN and Configuring IPv4 Properties
  • Connecting Systems to the Internet Through a Firewall Router
  • Connecting a Router to the Laptop
  • Using the nbtstat command
  • Using the netstat Command
  • Using the nslookup Command
  • Using the ping Command
  • Tracing Route Using Tracert
  • Joining Workgroups or Domains
  • Changing Network Locations
  • Managing Offline Files
  • Sharing a Printer
  • Sharing Folders
  • Using the net Command
  • Creating a Dial-up Connection
  • Connecting to a Server using Remote Desktop Connection
  • Creating a Remote Access VPN Connection
  • Configuring a Proxy Server
  • Executing the Basic Commands through a ps1 File
  • Working with Variables
  • Creating a Loop in PowerShell
  • Creating and Running a ps1 File
  • Enabling BranchCache
  • Encrypting File System (EFS)
  • Displaying Windows Versions
  • Adding an MMC snap-in
  • Displaying Windows PowerShell snap-ins
  • Creating a Restore Point
  • Using Cortana
  • Using Windows Event Viewer
  • Configuring Screensavers
  • Securing User Accounts
  • Creating a New User
  • Using BitLocker 
  • Disabling AutoPlay
  • Using a Symmetric Encryption Algorithm
  • Using an Asymmetric Encryption Algorithm
  • Observing the Control Panel options in different views
  • Uninstalling a Program
  • Enabling a Device Driver
  • Disabling a Device Driver 
  • Setting Automatic Windows Update
  • Configuring Computer Management Services
  • Editing a Drive Letter
  • Mounting a Drive to a Folder
  • Converting a Basic Disk to a Dynamic Disk
  • Creating a Swap Partition
  • Disabling a Service
  • Setting Up a Boot Device Priority
  • Using MSConfig
  • Using Task Manager to Start an Application
  • Configuring a Power Plan
  • Configuring Screen Resolution Setting
  • Listing Files and Directories
  • Verifying the Working Directory
  • Listing Files of the Current Directory
  • Performing a Text Search
  • Using Basic Linux Commands
  • Using cmd Commands
  • Using Windows Security
  • Reviewing the Top 10 OWASP Attacks
  • Conducting a Dos Attack using Smurf Attack 
  • Performing a MITM Attack
  • Conducting IP Spoofing  
  • Identifying Current Virus Threats
  • Configuring an Audit Group Policy
  • Configuring an Account Password Policy
  • Managing NTFS Permissions
  • Stopping Permissions Inheritance
  • Propagating Permissions
  • Removing a Credential
  • Backing up Files
  • Restoring Files
  • Configuring Windows Defender Firewall
  • Performing Network Address Translation (NAT) 
  • Configuring VLANs
  • Configuring a Router
  • Configuring Port Security on an Access Port
  • Examining an Intrusion Detection Policy
  • Configuring SSH in a Router
  • Setting Up a Surge Protected Computer System

Customer Testimonials

Nicholas Lane
This course includes a variety of learning materials including a pre-assessment exam, chapter lessons, performance-based activities, several large-bank practice tests, chapter glossaries, and a post-assessment exam. Uniquely, the course is capped off with an innovative 3D avatar \"game\" experience where learners assume the role of a technician\/avatar in order to move about a virtual reality space to perform various technical tasks. This is a clever way to simulate the real-world to say the least.
Kabo JiggaJozi Kgomo
I went through the uCertify CompTIA A+ 220-1001-220-1002 course for a few days and I loved it. It is such an excellent course! The course explains the core concepts in A+ and makes it easier to understand with the supplied interactive quiz sessions. It also has test preparations that are designed to help master the course as well as prepare you appropriately for the exams.
Sherita Kouaokwa
If you are interested in getting a certification and either need a quick review of the material, a tool to point out your weak areas, or something to help you prepare for the exam, the uCertify PrepKit is a good addition to your test preparation work.
Price: $379.99