Test Pass Guaranteed

100% money back guarantee

If you don't get certified in the first attempt, we will refund the money you paid for the Prepkit. No questions asked. As simple as that. No better guarantee in the industry - we guarantee it!

  1. If you don't pass your certification exam, fax us your failed transcript 1-209-231-3841 or email a scanned copy to sales@ucertify.com. Include your order # in the fax.
  2. We refund your money within 7 business days

It's that simple. Take a look at the comparison and see for yourself.

uCertify Competitor 1 Competitor 2 Competitor 3
100% Money Back Guarantee Unconditional 100% money back Yes with conditions Yes with conditions Yes with conditions
Kicker bonus Instant 20% discount on new Prepkit purchase None None None
Guarantee expiration 1 Year 60 days 90 days 90 Days
Time lapse between purchase date and exam date None Unclear Unclear Failure within 7 days after the purchase date is not refundable.
# of failed attempts required before refund One Two One One
Limit on # of refunds per customer None 5 Unclear None
Days to refund 7 business days Unclear Unclear 7 business days
License Validity Post-refund Invalid Unclear Cannot use Cannot use
Refund Process Email or Fax result Use general purpose contact us page Fill a PDF form Unclear
When to apply Within 1 year Unclear Unclear Within seven days of failing the exam

FAQs - Frequently Asked Questions

1. What is the criteria for a refund?

If you purchased one of our Prepkits, took the corresponding exam and failed to get a passing score, you get your money back.

2. What is the refund process?

  • If you don't pass your certification exam, fax us your score card at 1-209-231-3841 or email a scanned copy to sales@ucertify.com. Reference your order # in the fax.
  • We refund your money within 7 business days

3. What is the refund policy if my order contains two Prepkits for two different exams, and a customer fails only one of the exams?

Our refund policy is very simple. Refunds are prorated for the cost of each PrepKit. So if you failed only one of the exams, we will refund you the cost of the corresponding Prepkit.

4. I placed my order over 6 months back, but took the exam last month. Can I get a refund?

Absolutely. uCertify refunds are valid for a period of one year from the date of purchase of the Prepkit.

5. How long does it take to process a refund?

We are committed to processing your refund within 7 business days.

6. How will the money be refunded?

If you paid by credit card, the refund will be credited directly to your account. If the time lapse between your original purchase and refund request is greater than 4 months, we will refund your money via a check or paypal.

7. Can the refund be credited to my Paypal account?


8. Is there a maximum limit to the number of refunds per person?

No, unlike some other vendors, we stand behind every Prepkit we create. We are confident you will pass in the first attempt. If you purchased multiple Prepkits from us and failed each corresponding exam, our 100%

money back guarantee holds good for each of the Prepkits.

9. Does the exam need to be taken within 90 days of purchase to be considered for a refund?

No. We understand how busy are. If you purchased one of our Prepkits and failed the corresponding exam anytime you choose to take it, you will still get a full refund. No questions asked. Again, you will see other vendors

stipulating a 60 or 90 day limit between the purchase and exam dates.

10. I failed the exam two months back after preparing with your Prepkit. Can I still get a refund or is it too late?

Again, you can apply for refund anytime within 1 Year of purchase as long as you follow our refund process.

11. Can I continue to use my Prepkit after a refund?

No. You will not be able to use the PrepKit after refund.

12. How long is the money back guarantee valid?

Our unbeatable money back guarantee provides that if you take the exam, and applied for the refund, within one year of purchase and fail the exam, we refund your money.

13. Do you refund the cost of the exam?

No. uCertify stands behind our products. We will refund the full cost of the Prepkit used to prepare for the exam.

14. I renewed my license for next year. Will you refund the full amount?

No. We charge very nominal fees for support and upgrade of the PrepKit after one year. Our guarantee does not apply on renewal fees.


uCertify provides courses, simulator, labs, test prep kits for IT certifications including Microsoft, Oracle, Cisco, CompTIA, CIW, Adobe, PMI, ISC2, Linux, Zend, Google, IC3 , Adobe and many more.

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