MB2-632 : MCITP - CRM 4.0 Applications

Retired. This product is no longer available.

The Microsoft MB2-632 certification is an industry recognized credential. The certification is proof of a person's competence across a spectrum of skills to understand and articulate how to use and implement the Microsoft Dynamics CRM 4.0 Applications modules effectively, and use the terms used in the application to adequately convey solutions to other users.
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MCITP - CRM 4.0 Applications

Here's what you will get

The MCTS: Microsoft Dynamics Certified Technology Specialist certification exam is a standalone certification from Microsoft with the exam code MB2-632.

This Microsoft's MB2-632 exam is targeted at those professionals who want to understand and articulate implement the Microsoft Dynamics CRM 4.0 Applications modules effectively.

The exam covers the Microsoft dynamic CRM concepts, sales, service management and scheduling etc.

Test prep
Pre-assessment Questions
Full Length Tests
Post-Assessment Questions
Exam FAQs
What is the exam registration fee? 150
Where do I take the exam? The Microsoft MB2-632 exam is administered by Certiport at testing centers worldwide. Click here to find a testing center near you
What is the format of the exam? The exam consists of linear, performance based and multiple choice questions.
What are the pre-requisites of the exam? While there are no official prerequisites to take the Microsoft Dynamics Certified Technology Specialist certification, both Microsoft and uCertify strongly recommend that the candidate have general knowledge of relational database.
How many questions are asked in the exam? The exam contains 50 questions.
What is the duration of the exam? 100 minutes
What is the passing score? 700

(on a scale of 0-1000)

What is the exam's retake policy?

In the event that you fail your first attempt at passing the Office Word 2010 certification examination, Microsoft's retake policy is:

  • Retake vouchers can only be used to retake the same exam that was failed.
  • All vouchers must be used prior to their expiration dates, without exception.
  • Retake vouchers must be used within 30 days of the initial failed exam.
  • There is no waiting period for retaking a failed MOS exam.
What is the validity of the certification? Microsoft Certified Technology Specialist has no expiration. The certification holder is certified for life unless the vendor changes their policy. Click here for more information
Where can I find more information about this exam? To know more about the MB2-632, click here.
What are the career opportunities after passing this exam?

A MCTS certified person has several career opportunities open up to them, including:

  • CSR Manager
  • Schedule Manager
  • Customer Service Representative
  • Customer Relationship Manager.

Here's what you will learn

  • Understanding Microsoft Dynamics Software
  • Multi-Lingual User Interface and Multi-Currency
  • Customer-Centered View
  • Using Microsoft Dynamics CRM for Microsoft Office Outlook
  • Microsoft Dynamics CRM Sales Concepts
  • Opportunity Management
  • Managing Leads
  • Sales Order Processing
  • Planning and Creating Marketing Campaigns
  • Managing Marketing Campaigns
  • Managing Contracts
  • Managing Cases
  • Creating a Knowledge Base
  • Managing Service Queues
  • Understanding the Service Scheduling Life Cycle
  • Scheduling Services
  • Maintaining Users and Resources