70-272 : Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

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The Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP certification is an industry recognized vendor neutral credential. The certification is proof of a person's competence across a spectrum of skills including able to resolve operating system issues by telephone, by connecting to an end user's system remotely, or by visiting an end user's desktop.
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70-272
Supporting Users and Troubleshooting Desktop Applications on a...

Here's what you will get

The certification is targeted at Microsoft XP Professionals involved with installing windows desktop operating system, perform and troubleshoot an attended installation of a Windows XP operating system, configure and troubleshoot I/O devices etc. They have knowledge of operating in a workgroup or Active Directory domain environment and how end users are affected by each environment.

Lessons
Lessons
5+
Exercises
276+
Quizzes
155+
TestPrep
Pre-assessment Questions
14+
Full Length Tests
5+
Post-Assessment Questions
49+
Exam FAQs
What is the exam registration fee? 150
Where do I take the exam? The 70-272 exam is administered by Prometric at testing centers worldwide. Click here to find a testing center near you.
What are the pre-requisites of the exam? While there are no official prerequisites to take the MCDST certification, both Microsoft and uCertify strongly recommend that the candidates for this exam should be able to use applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications.
How many questions are asked in the exam? The exam contains 50 questions.
What is the duration of the exam? 120 minutes
What is the passing score? 70%

(on a scale of 0-1000)

What is the exam's retake policy?

In the event that you fail your first attempt at passing the MCDST certification, Microsoft's retake policy is:

  • If a candidate does not achieve a passing score on an exam the first time, he must wait at least a 24-hour period before retaking the exam.
  • If a candidate does not achieve a passing score the second time, the candidate must wait at least a 14-day period before retaking the exam a third time.
  • A 14-day waiting period will also be imposed for the fourth and fifth subsequent exam retakes.
  • A candidate may not take a given exam any more than five times per year (12 months). This 12-month period would start the day of the fifth unsuccessful exam retake.
  • The candidate would then be eligible to retake the exam 12 months from that date. In order to take a given exam more than five times per year, a candidate must submit a request and obtain prior permission from Microsoft.
What is the validity of the certification? MCDST certification has no expiration. The certification holder is certified for life unless the vendor changes their policy. Click here for more information.
Where can I find more information about this exam? To know more about the 70-272, click here.
What are the career opportunities after passing this exam?

A Microsoft MCDST certified professional has several career opportunities open up to them, including:

  • Support Specialists
  • PC Support Specialists
  • Help Desk Technician
  • Customer Support Representatives

Here's what you will learn

  • Configure and troubleshoot Office applications. ...figure and troubleshoot e-mail account settings.
  • Configure and troubleshoot Internet Explorer.
  • Configure and troubleshoot Outlook Express. Obje...figure and troubleshoot e-mail account settings.
  • Configure the operating system to support applic...ation access on a multiple user client computer.
  • Resolve issues related to Office application sup...ce applications and interpreting error messages.
  • Resolve issues related to Internet Explorer supp...nternet Explorer and interpreting error messages
  • Resolve issues related to Outlook Express featur...Outlook Express and interpreting error messages.
  • Resolve issues related to operating system featu...system features and interpreting error messages.
  • Identify and troubleshoot problems related to se...eshoot insufficient user permissions and rights.
  • Identify and respond to security incidents. Obje...Identify a virus attack. Apply critical updates.
  • Manage application security settings.
  • Resolve issues related to customizing an Office ...ing corrupted data, personalize Office features.
  • Resolve issues related to customizing Internet Explorer.
  • Resolve issues related to customizing Outlook Express.
  • Resolve issues related to customizing the operat...ngs. Customize fonts, customize folder settings.
  • Identify and troubleshoot name resolution proble...f such problems include application errors.
  • Identify and troubleshoot network adapter config...f such problems include application errors.
  • Identify and troubleshoot LAN and Routing and Re...ons of such problems include application errors.
  • Identify and troubleshoot network connectivity p...ons of such problems include application errors.
  • Identify and troubleshoot problems with locally ...f such problems include application errors.
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  • Request for free evaluation copy for Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
  • Rating :
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    Customer Testimonials

    excellent
    With no money to pay for online tuition everywhere I looked on the web wanted £1000 and over, I had opted for MCDST qualification, I bought two Microsoft books and searched the internet for anything I could find on MCDST, I found quite a few sites offering practice tests I downloaded them & off I went. I decided to purchase one from uCertify simply because they offered a money back guarantee and it was easy to find yourself around the actual practice test engine. I must admit I was very sceptical! I thought I\'ll buy 70-271 & give it my best shot then when I fail I will get my money back & buy 70-272. I passed 1st time it was the best £44 I had spent, uCertify is just like the real thing. I think the quizzes are brilliant, the explanations really helped me, I will definateley use them again.
    Thelma Broadhurst