70-621 – MCITP: Enterprise support technician Practice Test

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About the Microsoft 70-621 MCITP: Enterprise support technician exam

The Microsoft’s 70-621 exam is designed to measure your ability to resolve end-user incident requests by configuring, troubleshooting and managing the Microsoft Windows Vista operating system. Passing this test will also earn you credit towards the MCITP: Enterprise Support Technician certification.

The test 70-621: PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support is intended for IT professionals who hold a Microsoft Certified Desktop Support Technician (MCDST) certification. If you work in an upper-midsize organization or enterprise environment that uses Windows Vista and have the MCDST certification, this exam is for you. There are no other prerequisites for this test, although it is recommended that you should have at least three to five years of experience as a Tier 2-level or Lead Desktop Support Technician.

This test prepares you for various job roles, which include technical support specialists, PC support specialists, help desk technician and customer support representatives. The test is appropriate for you if you are already certified as an MCDST and are working in a typically complex computing environment of medium-to-large organizations that use Microsoft Windows XP operating system.