70-685-lab : Windows 7, Enterprise Desktop Support Technician LAB

Windows 7, Enterprise Desktop Support Technician LAB
ISBN : 9781616913533
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The MCSA: Windows 7, Enterpise Desktop Support Technician certification is an industry recognized credential. This certification is proof of a person's competence across a spectrum of skills including supporting end users who run Microsoft Windows 7 in a corporate environment. uCertify labs are versatile which simulate real-world, hardware, software and command line interface environments and can be mapped to any text-book, course and training.

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Here's what you will get

The Windows 7, Enterprise Desktop Support Technician exam is part of MCSA: Windows 7 certification. It is a required part to the certification.

This certification is targeted at IT professionals involved with using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. It possesses the skills where candidates should be able to identify and resolve issues with desktop applications, networking, and security. Candidates should also be able to manage and maintain systems that run Windows 7 and support mobile users.

Performance based lab
Video tutorials
Exam FAQs
What are the prerequisites for this exam? While there are no official prerequisites to take the 70-685 exam both Microsoft and uCertify strongly recommend that the candidate be able to resolve operating system issues by telephone, email, connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating in an Active Directory domain environment.
What is the exam registration fee? USD 150
Where do I take the exam? The 70-685 exam is administered by Prometric at testing centers worldwide. Click here to find a testing center near you.
How many questions are asked in the exam? The exam contains 40-60 questions.
What is the duration of the exam? 120 minutes
What is the passing score? 700

(on a scale of 0-1000)

What is the exam's retake policy?

In the event that you fail your first attempt at passing the Windows 7, Enterprise Desktop Support Technician 70-685 exam, Microsoft's retake policy is:

  • If a candidate does not achieve a passing score on an exam the first time, the candidate must wait at least a 24-hour period before retaking the exam.
  • If a candidate does not achieve a passing score the second time, the candidate must wait at least a 14-day period before retaking the exam a third time.
  • A 14-day waiting period will also be imposed for the fourth and fifth subsequent exam retakes. A candidate may not take a given exam any more than five times per year (12 months). This 12-month period would start the day of the fifth unsuccessful exam retake. The candidate would then be eligible to retake the exam 12 months from that date. In order to take a given exam more than five times per year, a candidate must submit a request and obtain prior permission from Microsoft.
  • If a candidate achieves a passing score on an exam, the candidate cannot take it again.
What is the validity of the certification? The MCSA/MCITP certification has no expiration. The certification holder is certified for life unless the vendor changes its policy. Click here for more information
Where can I find more information about this exam? To know more about the 70-685-lab, click here.
Which certification covers this exam?
What are the career opportunities after passing this exam?

A MCSA/MCITP Certified Professional has several career opportunities open up to them, including:

  • Technical Support Staff
  • System Administrator
  • Network Administrator
  • Technical Support Specialist

Here's what you will learn

Hands on Activities (Labs)

  • Creating a user
  • Adding a user
  • Installing the WinZip application
  • Adding a user as a member of Administrators
  • Removing a user from a group
  • Updating the kernel ensuring administrator permission
  • Updating kernel with the local administrator permission
  • Scanning the PC for unsigned device drivers
  • Installing applications with the administrator permission
  • Checking the local administrator permission
  • Adding an object
  • Clearing logs manually
  • Attaching a task to the log
  • Checking and clearing the logs
  • Creating a desktop shortcut
  • Creating an application fix
  • Determining the logon context
  • Finding the default gateway
  • Using the ping command
  • Checking the network connectivity status
  • Diagnosing the network connection issue
  • Modifying a value in WINS Proxy
  • Joining a computer to a workgroup
  • Disabling a network connection
  • Configuring Internet Explorer to use a proxy server
  • Checking for solutions
  • Determining the proxy
  • Examining the path through the Internet routers to the destination
  • Extracting the hosts file
  • Flushing the DNS cache
  • Removing the current DHCP address
  • Checking the assigned DNS
  • Sharing a network printer
  • Performing nslookup
  • Installing a shared network print device
  • Displaying the list of device drivers
  • Starting the Print Spooler service
  • Configuring and installing a printer
  • Modifying the path system variable
  • Terminating an application
  • Documenting PowerShell commands in a text file
  • Performing the system restore
  • Managing paging file size for all drives manually
  • Enabling audit logon events
  • Enabling audit object access on a resource
  • Cleaning up a disk
  • Restarting a service
  • Adding a local printer
  • Changing the startup type
  • Stopping the Print Spooler service
  • Identifying bad sectors in the disk drive
  • Getting the memory usage details
  • Identifying bad sectors using the command prompt
  • Troubleshooting hardware issues
  • Stopping a service
  • Encrypting a file using EFS
  • Removing encryption from an encrypted file
  • Sharing a folder with another user
  • Creating a remote access dial-up connection
  • Creating a remote access VPN connection
  • Creating a new rule to block traffic
  • Adding a certificate to a Windows 7 client
  • Changing the pop-up blocker settings
  • Adding a paging file to the other partition
  • Configuring Internet Explorer for LAN settings
  • Deleting the browsing history
  • Resetting the Internet Explorer settings
  • Modifying privacy settings
  • Configuring User Account Control
  • Configuring account-lockout policies
  • Showing processes from all users
  • Analyzing programs using Windows Defender
  • Adding a user certificate
  • Backing up a user certificate
  • Viewing system information
  • Installing MBSA
  • Running the MBSA tool
  • Installing WSUS
  • Uninstalling a non-essential program
  • Uninstalling an update
  • Saving the Group Policy Object Editor file