EX0-101 : ITIL® Foundation

The ITIL© Foundation certification is an industry recognized vendor-neutral credential. The certification is proof of a person's competence across a spectrum of skills including working within an organization that has adopted and adapted ITIL. ITIL Foundation is part of the Certified Integrator program and is one of the prerequisites to attain the EXIN Certified Integrator secure Cloud Services.
EX0-101 EX0-101
EX0-101
ITIL® Foundation
ISBN : 9781616911782

Here's what you will get

The ITIL© Foundation Certificate in IT Service Management is a standalone certification from ITIL with the exam code EX0-101.

The certification is targeted at IT professional, business manager or business process owner in an organization that operates according to ITIL©. The exam covers key concepts, structures, terminologies and processes of ITIL.

Lessons
Lessons
14+
Exercises
263+
Quizzes
397+
Flashcards
213+
Glossary of terms
113+
Test prep
Pre-assessment Questions
40+
Full Length Tests
9+
Post-Assessment Questions
40+
Exam FAQs
What is the exam registration fee? USD 225
Where do I take the exam?

The ITIL® Foundation is administered by Prometric and Pearson VUE at testing centers worldwide.

  • For Prometric: Click here to find a testing center near you.
  • For Pearson: Click here to find a testing center near you.
What are the pre-requisites of the exam? There are no technical pre-requisites for this certification.
How many questions are asked in the exam? The exam contains 40 questions.
What is the duration of the exam? 60 minutes
What is the passing score? 65%

(on a scale of 26-40)

What is the exam's retake policy?

In the event that you fail your first attempt at passing EX0-101 exam, ITIL's retake policy:

  • Candidates can retake the exam the same day if possible. However, EXIN advises a period of time for extra study.
Where can I find more information about this exam? To know more about the EX0-101, click here.
Which certification covers this exam?
What are the career opportunities after passing this exam?

An ITIL Foundation 2013 Certified Professional has several career opportunities open up to them, including:

  • ITIL Configuration Manager
  • Problem Analyst
  • Remedy ARS Developer
  • Application Business Analyst
  • Technical Writer - ITIL v3
  • Remedy SACM Service Request Analyst

Here's what you will learn

  • Best-Practice Approaches and ITIL
  • Why Is ITIL So Successful?
  • Services, Customers, and Stakeholders
  • Understanding the Concepts of Service Management and IT Service Management
  • Understanding Processes and Functions
  • Introducing the Service Lifecycle
  • Summary
  • Exam Essentials
  • Review Questions
  • Understanding the Service Strategy Stage
  • Understanding Key Concepts of Service Strategy
  • Summary
  • Exam Essentials
  • Review Questions
  • Understanding Service Portfolio Management
  • Understanding the Financial Management Process
  • Understanding the Business Relationship Management Process
  • Summary
  • Exam Essentials
  • Review Questions
  • Understanding the Purpose, Objectives, and Scope for Service Design
  • Describing the Service
  • Four Key Elements of Service Design
  • Building the Service
  • Five Major Aspects of Service Design
  • Summary
  • Exam Essentials
  • Review Questions
  • The Purpose, Objectives, and Scope of Service Level Management
  • Capturing Service Level Requirements
  • Understanding the Service Level Agreement
  • Monitoring and Improving Service Delivery
  • Interfacing with Other Service Management Processes
  • Summary
  • Exam Essentials
  • Review Questions
  • Service Catalog Management
  • Availability Management
  • Information Security Management
  • Supplier Management
  • Capacity Management
  • IT Service Continuity Management
  • Design Coordination
  • Summary
  • Exam Essentials
  • Review Questions
  • Roles and Responsibilities in Service Management
  • Designing Roles Using the RACI Model
  • Competence and Training
  • Summary
  • Exam Essentials
  • Review Questions
  • Understanding Service Transition
  • Introduction to the Change Management Process
  • Summary
  • Exam Essentials
  • Review Questions
  • Transition Planning and Support
  • Service Asset and Configuration Management
  • Knowledge Management
  • Release and Deployment Management
  • Summary
  • Exam Essentials
  • Review Questions
  • Understanding the Purpose, Objectives, and Scope of Service Operation
  • Organizing for Service Operations
  • Summary
  • Exam Essentials
  • Review Questions
  • Incidents and Problems: Two Key Service Management Concepts
  • Incident Management
  • Problem Management
  • Interfaces
  • Summary
  • Exam Essentials
  • Review Questions
  • Event Management
  • Request Fulfillment
  • Access Management
  • Summary
  • Exam Essentials
  • Review Questions
  • Achieving Continual Service Improvement
  • The Seven-Step Improvement Process
  • Summary
  • Exam Essentials
  • Review Questions