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ITIL® Foundation

ISBN : 9781616911782

Kick start your prep for the ITIL Foundation EX0-101 certification exam with the ITIL Foundation course. Interactive chapters comprehensively cover ITIL Foundation EX0-101 certification exam objectives and teach you about service design roles, service operation processes, continual service improvements, service design processes, service transition processes, and service strategy processes.

The ITIL Foundation certification is an industry-recognized vendor-neutral credential. This certification is proof of a person's competence across a spectrum of skills including working within an organization that uses ITIL. ITIL Foundation is part of the Certified Integrator program and is one of the prerequisites of the EXIN Certified Integrator Secure Cloud Services.

Lessons
Lessons
14+
Exercises
263+
Quizzes
397+
Flashcards
213+
Glossary of terms
113+
TestPrep
Pre Assessment Questions
40+
Full Length Tests
9+
Post Assessment Questions
40+
  • Best-Practice Approaches and ITIL
  • Why Is ITIL So Successful?
  • Services, Customers, and Stakeholders
  • Understanding the Concepts of Service Management and IT Service Management
  • Understanding Processes and Functions
  • Introducing the Service Lifecycle
  • Summary
  • Exam Essentials
  • Review Questions
  • Understanding the Service Strategy Stage
  • Understanding Key Concepts of Service Strategy
  • Summary
  • Exam Essentials
  • Review Questions
  • Understanding Service Portfolio Management
  • Understanding the Financial Management Process
  • Understanding the Business Relationship Management Process
  • Summary
  • Exam Essentials
  • Review Questions
  • Understanding the Purpose, Objectives, and Scope for Service Design
  • Describing the Service
  • Four Key Elements of Service Design
  • Building the Service
  • Five Major Aspects of Service Design
  • Summary
  • Exam Essentials
  • Review Questions
  • The Purpose, Objectives, and Scope of Service Level Management
  • Capturing Service Level Requirements
  • Understanding the Service Level Agreement
  • Monitoring and Improving Service Delivery
  • Interfacing with Other Service Management Processes
  • Summary
  • Exam Essentials
  • Review Questions
  • Service Catalog Management
  • Availability Management
  • Information Security Management
  • Supplier Management
  • Capacity Management
  • IT Service Continuity Management
  • Design Coordination
  • Summary
  • Exam Essentials
  • Review Questions
  • Roles and Responsibilities in Service Management
  • Designing Roles Using the RACI Model
  • Competence and Training
  • Summary
  • Exam Essentials
  • Review Questions
  • Understanding Service Transition
  • Introduction to the Change Management Process
  • Summary
  • Exam Essentials
  • Review Questions
  • Transition Planning and Support
  • Service Asset and Configuration Management
  • Knowledge Management
  • Release and Deployment Management
  • Summary
  • Exam Essentials
  • Review Questions
  • Understanding the Purpose, Objectives, and Scope of Service Operation
  • Organizing for Service Operations
  • Summary
  • Exam Essentials
  • Review Questions
  • Incidents and Problems: Two Key Service Management Concepts
  • Incident Management
  • Problem Management
  • Interfaces
  • Summary
  • Exam Essentials
  • Review Questions
  • Event Management
  • Request Fulfillment
  • Access Management
  • Summary
  • Exam Essentials
  • Review Questions
  • Achieving Continual Service Improvement
  • The Seven-Step Improvement Process
  • Summary
  • Exam Essentials
  • Review Questions
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