77-884 : MOS: Microsoft Outlook 2010

MOS: Microsoft Outlook 2010
ISBN : 978-1-61691-314-4
The Microsoft Office Specialist: Outlook 2010 certification is an industry recognized credential. The exam covers Managing the Outlook Environment, Creating and Formatting Item Content, Managing Email Messages, Managing Contacts, Managing Calendar Objects, Working with Tasks, Notes, and Journal Entries.


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Exam Information

The Microsoft Office Outlook 2010 exam is a standalone certification from Microsoft with the exam code 77-884. The certification is targeted at professional who are involved in creating business deliverables with Microsoft Office Outlook 2010 and might have experience with previous versions of Microsoft Office Outlook.

Prepare for the following certifications

Career Prospects
  • Office Professionals
  • Instructors/Trainers
  • Product developers
Exam FAQs
What is the exam registration fee?
USD 96

Pricing and taxes may vary from country to country.

Where do I take the exam?
The Microsoft's 77-884 exam is administered by Certiport at testing centers worldwide. Click here to find a testing center near you.
What is the format of the exam?
The exam consists of performance based questions and is conducted in a live or simulated environment.
What are the pre-requisites of the exam?
There are no technical pre-requisites for this certification.
How many questions are asked in the exam?
The exam contains 40-60 questions.
What is the duration of the exam?
50 minutes
What is the passing score?

(on a scale of 0-1000)

What is the exam's retake policy?

As of 1 July 2014, Microsoft's retake policy changed to the following:

  • If a candidate does not achieve a passing score on an exam the first time, the candidate must wait 24 hours before retaking the exam.
  • If a candidate does not achieve a passing score the second time, the candidate must wait 48 hours before retaking the exam.
  • A two-day waiting period is imposed for each subsequent exam retake.
  • If a candidate achieves a passing score on an exam, the candidate may take it again.
What is the validity of the certification?
Microsoft Office Specialist has no expiration. The certification holder is certified for life unless the vendor changes their policy. Click here for more information.
Where can I find more information about this exam?
To know more about the 77-884, click here.

Table of Content

Here's What you will Learn

Lesson 1: Getting started

  • Topic A: The program window
  • Topic B: Outlook Today
  • Topic C: Getting help
  • Unit summary: Getting started
  • Review Questions

Lesson 2: E-mail

  • Topic A: Reading messages
  • Topic B: Creating and sending messages
  • Topic C: Working with messages
  • Topic D: Handling attachments
  • Unit summary: E-mail
  • Review Questions

Lesson 3: E-mail management

  • Topic A: Setting message options
  • Topic B: Managing junk e-mail
  • Topic C: Using Search folders
  • Topic D: Printing messages and attachments
  • Unit summary: E-mail management
  • Review Questions

Lesson 4: Contacts

  • Topic A: Working with contacts
  • Topic B: Using contact groups
  • Topic C: Using the People Pane
  • Unit summary: Contacts
  • Review Questions

Lesson 5: Tasks

  • Topic A: Working with tasks
  • Topic B: Managing tasks
  • Unit summary: Tasks
  • Review Questions

Lesson 6: Appointments and events

  • Topic A: Creating and sending appointments
  • Topic B: Modifying appointments
  • Topic C: Working with event
  • Topic D: Using Calendar views
  • Unit summary: Appointments and events
  • Review Questions

Lesson 7: Meeting requests and responses

  • Topic A: Scheduling meetings
  • Topic B: Managing meetings
  • Unit summary: Meeting requests and responses
  • Review Questions

Lesson 8: Customizing Outlook

  • Topic A: The Outlook environment
  • Topic B: General options
  • Topic C: Language and keyboard options
  • Topic D: Quick Steps
  • Topic E: The Navigation pane
  • Unit summary: Customizing Outlook
  • Review Questions

Lesson 9: Working with contacts

  • Topic A: Address books
  • Topic B: Contact groups
  • Unit summary: Working with contacts
  • Review Questions

Lesson 10: Customizing messages

  • Topic A: Message appearance
  • Topic B: Signatures
  • Topic C: Voting buttons
  • Topic D: Out-of-office messages
  • Unit summary: Customizing messages
  • Review Questions

Lesson 11: Organizing items

  • Topic A: Folders
  • Topic B: Searching
  • Topic C: Filters
  • Topic D: Categories
  • Unit summary: Organizing items
  • Review Questions

Lesson 12: Organizing Mail

  • Topic A: Organizing the Inbox folder
  • Topic B: Setting rules
  • Unit summary: Organizing Mail
  • Review Questions

Lesson 13: Working with folders

  • Topic A: Public folders
  • Topic B: Offline folders

Lesson 14: Collaboration

  • Topic A: Connecting with colleagues via Outlook Social Connectors
  • Topic B: Staying informed with RSS
  • Unit summary: Collaboration
  • Review Questions

Lesson 15: Mailbox management

  • Topic A: Managing your mailbox
  • Topic B: Archiving your mail
  • Unit summary: Mailbox management
  • Review Questions

Lesson 16: The Notes and Journal folders

  • Topic A: Recording information with notes
  • Topic B: Tracking activities with the Journal
  • Unit summary: The Notes and Journal folders
  • Review Questions

Lesson 17: Calendars and contacts

  • Topic A: Managing your calendar
  • Topic B: Managing contacts
  • Unit summary: Calendars and contacts
  • Review Questions

Lesson 18: Mail merges and templates

  • Topic A: Performing mail merges
  • Topic B: Working with templates
  • Unit summary: Mail merges and templates
  • Review Questions

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