Microsoft's 70-685

MCSA/MCITP - Windows 7, Enterprise Desktop Support Technician

• 100% Exam Coverage • Interactive E-Book • Pre-Assessment Test • 267 Practice Questions with Full Explanations • 67 Interactive Quizzes • Chapter by Chapter Study Guide & Notes • Articles, How Tos, Tips, Flash Cards • Test History and Performance Review and Powerful Analytics • Study Planner • Continuously Updated

The MCSA: Windows 7, Enterpise Desktop Support Technician certification is an industry recognized credential. The certification is proof of a person's competence across a spectrum of skills including support end users who run Microsoft Windows 7 in a corporate environment. uCertify’s guaranteed certification prep for 70-685 is comprehensive and helps you not only earn your certification in the shortest time possible, but to also gain the knowledge required on the job. Here’s what to expect from your uCertify prepkit

Prepare for the following certifications

The Windows 7, Enterprise Desktop Support Technician exam is part of MCSA: Windows 7 certification which comprises of two exams. It is a required part to the certification.

The certification is targeted at IT professionals involved with using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications.

Skills Measured

  • Identifying Cause of and Resolving Desktop Application Issues
  • Identifying Cause of and Resolving Networking Issues
  • Managing and maintaining systems that run Windows 7 Client
  • Supporting mobile users
  • Identifying cause of and resolving security issues

70-685 Course Duration

This is a self-paced, independent study program, so there is no minimum or maximum restriction. The amount of time you will take depends on your existing knowledge of the area and related experience, as well as your availability. We recommend at least 2 to 3 weeks if you have a reasonable amount of operating in Active Directory domain environment knowledge. You should plan on devoting 2-3 hours every day.

70-685 Course/Exam Objectives

  • Chapter 1: Using the Command Prompt and PowerShell
    • Using the Windows Command Prompt
    • Using Windows PowerShell and the PowerShell ISE
    • Summary
    • Chapter Essentials
  • Chapter 2: Managing the Life Cycle-Keeping Windows 7 Up to Date
    • Keeping Windows Up to Date
    • Choosing an Update Tool
    • Using MBSA for Security Audits
    • Using Windows Server Update Services
    • Summary
    • Chapter Essentials
  • Chapter 3: Maintaining and Troubleshooting Windows 7
    • Identifying and Resolving Performance Issues
    • Using Windows RE
    • Managing Hardware in Windows 7
    • Troubleshooting Boot Issues
    • Summary
    • Chapter Essentials
  • Chapter 4: Configuring and Troubleshooting Application Issues
    • Installing and Configuring Software
    • Designing a Delivery Strategy
    • Designing a Deployment Strategy
    • Identifying and Resolving Software Failure Issues
    • Summary
    • Chapter Essentials
  • Chapter 5: Networking with Windows 7
    • Understanding Network Connectivity in an Enterprise
    • Resolving Names to IP Addresses
    • Using the Network and Sharing Center
    • Troubleshooting Network Connectivity Problems
    • Summary
    • Chapter Essentials
  • Chapter 6: Accessing Resources on a Network
    • Accessing Network Resources
    • Understanding Permissions
    • Identifying and Resolving Network Printer Issues
    • Summary
    • Chapter Essentials
  • Chapter 7: Managing Windows 7 in a Domain
    • Joining a Domain
    • Authentication vs. Authorization
    • Identifying and Resolving Logon Issues
    • Understanding User Profiles
    • Anti-Malware Software
    • Summary
    • Chapter Essentials
  • Chapter 8: Managing Security in Windows 7
    • User Account Control
    • Security Policies
    • Designing BitLocker Support
    • Windows Firewall
    • Summary
    • Chapter Essentials
  • Chapter 9: Supporting Mobile Windows 7 Users
    • Configuring and Troubleshooting Wireless Connectivity
    • Troubleshooting Remote Access Issues
    • Understanding DirectAccess
    • Using BranchCache
    • Summary
    • Chapter Essentials

Career Prospects

A MCSA/MCITP Certified Professional has several career opportunities open up to them, including:

  • Desktop Support Technician
  • System Analyst
  • System Administrator

70-685 Exam FAQ's

What certificate do I earn on passing the vendor certificationS?
If you pass Microsoft's 70-685 exam you will get credit towards the following certificationS:
What is the exam registration fee?
USD 150

Net price does not include applicable taxes, vouchers, promotions or membership discounts you may have.

Where do I take the exam?
The 70-685 exam is administered by Prometric at testing centers worldwide. Click here to find a testing center near you.
What is the Pre-requisites of the exam?
While there are no official prerequisites to take the 70-685 exam both Microsoft and uCertify strongly recommend that the candidate be able to resolve operating system issues by telephone, email, connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating in an Active Directory domain environment.
How many questions are asked on the exam?
The exam contains 40-60 questions.
What is the duration of the exam?
120 minutes
What is the passing score?

(on a scale of 0-1000)

What is the exam's retake policy?

In the event that you fail your first attempt at passing the Windows 7, Enterprise Desktop Support Technician 70-685 exam, Microsoft's retake policy is:

  • If a candidate does not achieve a passing score on an exam the first time, the candidate must wait at least a 24-hour period before retaking the exam.
  • If a candidate does not achieve a passing score the second time, the candidate must wait at least a 14-day period before retaking the exam a third time.
  • A 14-day waiting period will also be imposed for the fourth and fifth subsequent exam retakes. A candidate may not take a given exam any more than five times per year (12 months). This 12-month period would start the day of the fifth unsuccessful exam retake. The candidate would then be eligible to retake the exam 12 months from that date. In order to take a given exam more than five times per year, a candidate must submit a request and obtain prior permission from Microsoft.
  • If a candidate achieves a passing score on an exam, the candidate cannot take it again.
What is the validity of the certification?
The MCSA/MCITP certification has no expiration. The certification holder is certified for life unless the vendor changes its policy. Click here for more information
Where can I find more information on this exam?
You can find more information about the 70-685 here:
70-685 Course Includes Free Buy
Chapters 1 9
Practice Tests 1 4
Total Questions (inc. quizzes) 15 267
Interactive Quizzes 0 67
Final Test No Yes