70-685 - Windows 7, Enterprise Desktop Support Technician

The MCSA: Windows 7, Enterpise Desktop Support Technician certification is an industry recognized credential. This certification is proof of a person's competence across a spectrum of skills including supporting end users who run Microsoft Windows 7 in a corporate environment.
70-685 - Windows 7, Enterprise Desktop Support Technician

ISBN : 978-1-61691-258-1


uCertify uses content from well known publishers, instructors, and subject matter experts. They have a minimum of 15 years of experience in their fields. uCertify brings these textbooks to life. It is full of interactive activities that keeps the learner engaged. uCertify brings all available learning resources for a topic in one place so that the learner can efficiently learn without going to multiple places. Challenge questions are also embedded in the chapters so learners can attempt those while they are learning about that particular topic. This helps them grasp the concepts better because they can go over it again right away which improves learning. Learners can do Flashcards, Exercises, Quizzes and Labs related to each chapter. At the end of every lesson, uCertify courses guide the learners on the path they should follow.

uCertify platform supports 50+ different types of interactive activities, connect the idea, or try it yourself lab activities embedded throughout its course. These interactive activities keeps learners engaged and makes learning fun.

Here's What You Get

Exercises, Flashcards, Quizzes & Glossary

Each lesson comes with Exercises, Flashcards & Quizzes. There is no limit to the number of times learners can attempt these. Exercises come with detailed remediation, which ensures that learners are confident on the topic before proceeding. Flashcards help master the key concepts while Glossary defines the key terms.

Exercise Questions
Glossary of terms

Here's What you will Learn

Lesson 1: Using the Command Prompt and PowerShell

  • Using the Windows Command Prompt
  • Using Windows PowerShell and the PowerShell ISE
  • Summary
  • Chapter Essentials

Lesson 2: Managing the Life Cycle-Keeping Windows 7 Up to Date

  • Keeping Windows Up to Date
  • Choosing an Update Tool
  • Using MBSA for Security Audits
  • Using Windows Server Update Services
  • Summary
  • Chapter Essentials

Lesson 3: Maintaining and Troubleshooting Windows 7

  • Identifying and Resolving Performance Issues
  • Using Windows RE
  • Managing Hardware in Windows 7
  • Troubleshooting Boot Issues
  • Summary
  • Chapter Essentials

Lesson 4: Configuring and Troubleshooting Application Issues

  • Installing and Configuring Software
  • Designing a Delivery Strategy
  • Designing a Deployment Strategy
  • Identifying and Resolving Software Failure Issues
  • Summary
  • Chapter Essentials

Lesson 5: Networking with Windows 7

  • Understanding Network Connectivity in an Enterprise
  • Resolving Names to IP Addresses
  • Using the Network and Sharing Center
  • Troubleshooting Network Connectivity Problems
  • Summary
  • Chapter Essentials

Lesson 6: Accessing Resources on a Network

  • Accessing Network Resources
  • Understanding Permissions
  • Identifying and Resolving Network Printer Issues
  • Summary
  • Chapter Essentials

Lesson 7: Managing Windows 7 in a Domain

  • Joining a Domain
  • Authentication vs. Authorization
  • Identifying and Resolving Logon Issues
  • Understanding User Profiles
  • Anti-Malware Software
  • Summary
  • Chapter Essentials

Lesson 8: Managing Security in Windows 7

  • User Account Control
  • Security Policies
  • Designing BitLocker Support
  • Windows Firewall
  • Summary
  • Chapter Essentials

Lesson 9: Supporting Mobile Windows 7 Users

  • Configuring and Troubleshooting Wireless Connectivity
  • Troubleshooting Remote Access Issues
  • Understanding DirectAccess
  • Using BranchCache
  • Summary
  • Chapter Essentials

Lesson 10: Administering Internet Explorer

  • Managing Windows Internet Explorer Settings
  • Understanding Advanced Settings
  • Troubleshooting Internet Explorer Issues
  • Summary
  • Chapter Essentials

Test Prep & Practice Questions

uCertify provides full length practice tests. These tests closely follow the exam objectives and are designed to simulate real exam conditions. Each course has a number of test sets consisting of hundreds of items to ensure that learners are prepared for the certification exam.

Here's What You Get

Pre-assessments Questions
Full Length Tests
Post-Assessments Questions


Full Remediation

Each question comes with detailed remediation explaining not only why an answer option is correct but also why the incorrect answer options are incorrect.

Unlimited Practice

Each test can be taken unlimited number of times until the learner feels they are prepared. Learner can review the test and read detailed remediation. Detailed test history is also available.

Learn, Test and Review Mode

Each test set comes with learn, test and review modes. In learn mode, learners will attempt a question and will get immediate feedback and complete remediation as they move on to the next question. In test mode, learners can take a timed test simulating the actual exam conditions. In review mode, learners can read through one item at a time without attempting it.

Exam Information

The Windows 7, Enterprise Desktop Support Technician exam is part of MCSA: Windows 7 certification. It is a required part to the certification.

This certification is targeted at IT professionals involved with using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. It possesses the skills where candidates should be able to identify and resolve issues with desktop applications, networking, and security. Candidates should also be able to manage and maintain systems that run Windows 7 and support mobile users.

Career Prospects

A MCSA/MCITP Certified Professional has several career opportunities open up to them, including:

  • Desktop Support Technician
  • System Analyst
  • System Administrator
Exam FAQs
What are the prerequisites for this exam?
While there are no official prerequisites to take the 70-685 exam both Microsoft and uCertify strongly recommend that the candidate be able to resolve operating system issues by telephone, email, connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating in an Active Directory domain environment.
What is the exam registration fee?
USD 150

Pricing and taxes may vary from country to country.

Where do I take the exam?
The 70-685 exam is administered by Prometric at testing centers worldwide. Click here to find a testing center near you.
How many questions are asked in the exam?
The exam contains 40-60 questions.
What is the duration of the exam?
120 minutes
What is the passing score?

(on a scale of 0-1000)

What is the exam's retake policy?

In the event that you fail your first attempt at passing the Windows 7, Enterprise Desktop Support Technician 70-685 exam, Microsoft's retake policy is:

  • If a candidate does not achieve a passing score on an exam the first time, the candidate must wait at least a 24-hour period before retaking the exam.
  • If a candidate does not achieve a passing score the second time, the candidate must wait at least a 14-day period before retaking the exam a third time.
  • A 14-day waiting period will also be imposed for the fourth and fifth subsequent exam retakes. A candidate may not take a given exam any more than five times per year (12 months). This 12-month period would start the day of the fifth unsuccessful exam retake. The candidate would then be eligible to retake the exam 12 months from that date. In order to take a given exam more than five times per year, a candidate must submit a request and obtain prior permission from Microsoft.
  • If a candidate achieves a passing score on an exam, the candidate cannot take it again.
What is the validity of the certification?
The MCSA/MCITP certification has no expiration. The certification holder is certified for life unless the vendor changes its policy. Click here for more information
Where can I find more information about this exam?
To know more about the 70-685, click here.

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