Microsoft's 70-685

MCSA/MCITP - Windows 7, Enterprise Desktop Support Technician

The MCSA: Windows 7, Enterpise Desktop Support Technician certification is an industry recognized credential. This certification is proof of a person's competence across a spectrum of skills including supporting end users who run Microsoft Windows 7 in a corporate environment. uCertify’s guaranteed certification course for 70-685 exam is comprehensive and helps you earn your certification and gain knowledge. Here’s what to expect from your uCertify course:

• 100% Exam Coverage • Interactive E-Book • Pre-Assessment • 271 Practice Questions with Full Explanations • 72 Interactive Quizzes • Test History and Performance Review and Powerful Analytics • Study Planner • Continuously Updated



The Windows 7, Enterprise Desktop Support Technician exam is part of MCSA: Windows 7 certification. It is a required part to the certification.

This certification is targeted at IT professionals involved with using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. It possesses the skills where candidates should be able to identify and resolve issues with desktop applications, networking, and security. Candidates should also be able to manage and maintain systems that run Windows 7 and support mobile users.

Skills Measured

  • Identifying Cause of and Resolving Desktop Application Issues
  • Identifying Cause of and Resolving Networking Issues
  • Managing and Maintaining Systems that run Windows 7 Client
  • Supporting Mobile Users
  • Identifying Cause of and Resolving Security Issues

70-685 Course Duration

This is a self-paced, independent study program, so there is no minimum or maximum restriction. The amount of time you will take depends on your existing knowledge of the area and related experience, as well as your availability. We recommend at least 2 to 3 weeks if you have a reasonable amount of operating in Active Directory domain environment knowledge. You should plan on devoting 2-3 hours every day.

Authored by Industry Experts

uCertify uses content from the finest publishers and only the IT industry's finest instructors. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can study at your own pace. This creates a personal learning experience and gives you all the benefits of hands-on training with the flexibility of doing it around your schedule 24/7.

Exercises, Quizzes & Flashcards

uCertify's exercises, quizzes and flashcards prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes, flashcards and exercises after each module to ensure you are confident on the topic you have completed before proceeding. This will allow you to gauge your effectiveness before moving to the next module in your course.

Practice Test Sets

uCertify courses also include full length practice test sets designed to test your knowledge under real exam conditions. Each course has a number of test sets consisting of hundreds of items to ensure you are 100% prepared before taking your certification exam.

Exam Simulators

Online labs to supplement your training. uCertify labs are an inexpensive & safe way to explore and learn. uCertify labs are versatile - labs simulate real-world, hardware, software & command line interface environments and can be mapped to any text-book, course & training.

State of the Art Educator Tools

uCertify knows the importance of instructors and provide tools to help them do their job effectively. Instructors are able to clone and customize course, do ability grouping, create sections, design grade scale and grade formula, create and schedule assignments. Educators can also move a student from self-paced to mentor-guided to instructor-led mode in three clicks.

Award Winning Learning Platform (LMS)

uCertify has developed an award winning, highly interactive yet simple to use platform. uCertify understands that it is critical to help student focus on learning the subject and not learning the LMS. uCertify helps student retain and recall the knowledge by teaching students using interactive exercises. Features such as actionable analytics and study planner help in keeping students focused.


70-685 Course/Exam Objectives

  • Lesson 1: Using the Command Prompt and PowerShell
    • Using the Windows Command Prompt
    • Using Windows PowerShell and the PowerShell ISE
    • Summary
    • Chapter Essentials
  • Lesson 2: Managing the Life Cycle-Keeping Windows 7 Up to Date
    • Keeping Windows Up to Date
    • Choosing an Update Tool
    • Using MBSA for Security Audits
    • Using Windows Server Update Services
    • Summary
    • Chapter Essentials
  • Lesson 3: Maintaining and Troubleshooting Windows 7
    • Identifying and Resolving Performance Issues
    • Using Windows RE
    • Managing Hardware in Windows 7
    • Troubleshooting Boot Issues
    • Summary
    • Chapter Essentials
  • Lesson 4: Configuring and Troubleshooting Application Issues
    • Installing and Configuring Software
    • Designing a Delivery Strategy
    • Designing a Deployment Strategy
    • Identifying and Resolving Software Failure Issues
    • Summary
    • Chapter Essentials
  • Lesson 5: Networking with Windows 7
    • Understanding Network Connectivity in an Enterprise
    • Resolving Names to IP Addresses
    • Using the Network and Sharing Center
    • Troubleshooting Network Connectivity Problems
    • Summary
    • Chapter Essentials
  • Lesson 6: Accessing Resources on a Network
    • Accessing Network Resources
    • Understanding Permissions
    • Identifying and Resolving Network Printer Issues
    • Summary
    • Chapter Essentials
  • Lesson 7: Managing Windows 7 in a Domain
    • Joining a Domain
    • Authentication vs. Authorization
    • Identifying and Resolving Logon Issues
    • Understanding User Profiles
    • Anti-Malware Software
    • Summary
    • Chapter Essentials
  • Lesson 8: Managing Security in Windows 7
    • User Account Control
    • Security Policies
    • Designing BitLocker Support
    • Windows Firewall
    • Summary
    • Chapter Essentials
  • Lesson 9: Supporting Mobile Windows 7 Users
    • Configuring and Troubleshooting Wireless Connectivity
    • Troubleshooting Remote Access Issues
    • Understanding DirectAccess
    • Using BranchCache
    • Summary
    • Chapter Essentials
  • Lesson 10: Administering Internet Explorer
    • Managing Windows Internet Explorer Settings
    • Understanding Advanced Settings
    • Troubleshooting Internet Explorer Issues
    • Summary
    • Chapter Essentials

Career Prospects

A MCSA/MCITP Certified Professional has several career opportunities open up to them, including:

  • Desktop Support Technician
  • System Analyst
  • System Administrator


70-685 Exam FAQs

What certificate do I earn on passing the 70-685 exams?
If you pass Microsoft's 70-685 exam you will get credit towards the following certifications:
What are the prerequisites for this exam?
While there are no official prerequisites to take the 70-685 exam both Microsoft and uCertify strongly recommend that the candidate be able to resolve operating system issues by telephone, email, connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating in an Active Directory domain environment.
What is the exam registration fee?
USD 150

Pricing and taxes may vary from country to country.

Where do I take the exam?
The 70-685 exam is administered by Prometric at testing centers worldwide. Click here to find a testing center near you.
How many questions are asked in the exam?
The exam contains 40-60 questions.
What is the duration of the exam?
120 minutes
What is the passing score?

(on a scale of 0-1000)

What is the exam's retake policy?

In the event that you fail your first attempt at passing the Windows 7, Enterprise Desktop Support Technician 70-685 exam, Microsoft's retake policy is:

  • If a candidate does not achieve a passing score on an exam the first time, the candidate must wait at least a 24-hour period before retaking the exam.
  • If a candidate does not achieve a passing score the second time, the candidate must wait at least a 14-day period before retaking the exam a third time.
  • A 14-day waiting period will also be imposed for the fourth and fifth subsequent exam retakes. A candidate may not take a given exam any more than five times per year (12 months). This 12-month period would start the day of the fifth unsuccessful exam retake. The candidate would then be eligible to retake the exam 12 months from that date. In order to take a given exam more than five times per year, a candidate must submit a request and obtain prior permission from Microsoft.
  • If a candidate achieves a passing score on an exam, the candidate cannot take it again.
What is the validity of the certification?
The MCSA/MCITP certification has no expiration. The certification holder is certified for life unless the vendor changes its policy. Click here for more information
Where can I find more information about this exam?
To know more about the 70-685 exam, click here.

At a Glance

70-685 Course Includes Free Buy
Lessons 1 10
Pre-Assessment Yes Yes
Practice Tests 0 4
Total Questions 15 271
Interactive Quizzes 0 72
Final Test No Yes

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