ITIL's BH0-006

ITIL® Foundation 2013

The ITIL® Foundation v3 certification is an industry recognized vendor neutral credential. The certification is proof of a person's competence across a spectrum of skills including; working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute, to an ongoing service improvement program. uCertify’s guaranteed certification course for BH0-006 exam is comprehensive and helps you earn your certification and gain knowledge. Here’s what to expect from your uCertify course:

• 100% Exam Coverage • Interactive E-Book • Pre-Assessment Test • 284 Practice Questions with Full Explanations • 125 Interactive Quizzes • Test History and Performance Review and Powerful Analytics • Study Planner • Continuously Updated



Prepare for the following certification

The ITIL® Foundation v3 Certificate in IT Service Management certification exam is a standalone certification from ITIL with the exam code BH0-006.

The certification is targeted at professionals who are involved in ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices. The exam covers key concepts, structure, terminology and processes of ITIL.

"ITIL® is a Registered Trade Mark of AXELOS Limited". All logos and trademarks are property of their respective owners.

Skills Measured

  • Service Management as a practice
  • Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Selected Processes
  • Selected Roles
  • Selected Functions

BH0-006 Course Duration

This is a self-paced, independent study program, so there are no minimum or maximum restrictions placed by uCertify. The amount of time you will take depends on your existing knowledge of the area and related experience, as well as your availability. We recommend at least 3 weeks if you have a reasonable amount of ITIL technology knowledge or work experience.

Authored by Industry Experts

uCertify uses content from the finest publishers and only the IT industry's finest instructors. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can study at your own pace. This creates a personal learning experience and gives you all the benefits of hands-on training with the flexibility of doing it around your schedule 24/7.

Exercises, Quizzes & Flashcards

uCertify's exercises, quizzes and flashcards prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes, flashcards and exercises after each module to ensure you are confident on the topic you have completed before proceeding. This will allow you to gauge your effectiveness before moving to the next module in your course.

Practice Test Sets

uCertify courses also include full length practice test sets designed to test your knowledge under real exam conditions. Each course has a number of test sets consisting of hundreds of items to ensure you are 100% prepared before taking your certification exam.

Exam Simulators

Online labs to supplement your training. uCertify labs are an inexpensive & safe way to explore and learn. uCertify labs are versatile - labs simulate real-world, hardware, software & command line interface environments and can be mapped to any text-book, course & training.

State of the Art Educator Tools

uCertify knows the importance of instructors and provide tools to help them do their job effectively. Instructors are able to clone and customize course, do ability grouping, create sections, design grade scale and grade formula, create and schedule assignments. Educators can also move a student from self-paced to mentor-guided to instructor-led mode in three clicks.

Award Winning Learning Platform (LMS)

uCertify has developed an award winning, highly interactive yet simple to use platform. uCertify understands that it is critical to help student focus on learning the subject and not learning the LMS. uCertify helps student retain and recall the knowledge by teaching students using interactive exercises. Features such as actionable analytics and study planner help in keeping students focused.


BH0-006 Course/Exam Objectives

  • Chapter 1: Service Management as a practice
    • Describe the concept of Good Practice
    • Define and explain the concept of a Service
    • Define and explain the concept of Service Management
    • Define Functions and Processes
    • Explain the process model and the characteristics of processes
  • Chapter 2: The Service Lifecycle
    • Describe the structure, scope, components and interfaces of the Service Lifecycle
    • Account for the main goals and objectives of Service Strategy
    • Account for the main goals and objectives of Service Design
    • Briefly explain what value Service Design provides to the business
    • Account for the main goals and objectives of Service Transition
    • Briefly explain what value Service Transition provides to the business
    • Account for the main goals and objectives of Service Operations
    • Briefly explain what value Service Operation provides to the business
    • Account for the main goals and objectives of Continual Service Improvement
  • Chapter 3: Generic concepts and definitions
    • Utility and Warranty
    • Resources, Capabilities and Assets
    • Service Portfolio
    • Service Catalogue (Business Service Catalogue and Technical Service Catalogue)
    • The role of IT Governance across the Service Lifecycle (CSI 3.10 All)
    • Business Case
    • Risk
    • Service Provider (the candidate is not expected ...of each of the three types of Service Providers)
    • Supplier
    • Service Level Agreement (SLA)
    • Operational Level Agreement (OLA)
    • Contract
    • Service Design Package
    • Availability
    • Service Knowledge Management System (SKMS)
    • Configuration Item (CI)
    • Configuration Management System
    • Definitive Media Library (DML)
    • Service Change
    • Change types (Normal, Standard, and Emergency)
    • Release Unit
    • Concept of Seven R s of Change Management; no requirement to learn list Event
    • Alert (SO Glossary)
    • Incident
    • Impact, Urgency and Priority
    • Service Request
    • Problem
    • Workaround
    • Known Error
    • Known Error Data Base (KEDB)
    • The role of communication in Service Operation
    • Service Assets
    • Release policy
  • Chapter 4: Key Principles and Models
    • Service Strategy
    • Service Design
    • Continual Service Improvement
  • Chapter 5: Processes
    • Service Strategy (State the objectives and basic concepts for)
    • Service Design (Explain the high level objective...cepts, process activities and relationships for)
    • Service Transition (Explain the high level objec...cepts, process activities and relationships for)
    • Service Operation (Explain the high level object...epts, process activities, and relationships for)
  • Chapter 6: Functions
    • Explain the role, objectives and organizational structures for The Service Desk function
    • State the role, objectives and organizational ov...IT Operations Control and Facilities Management)
  • Chapter 7: Roles
    • Account for the role and the responsibilities of the Process ownerService owner
    • Recognize the RACI model and explain its role in determining organizational structure.
  • Chapter 8: Technology and Architecture
    • Understand how Service Automation assists with Integrating Service Management processes

Career Prospects

  • ITIL Configuration Manager
  • Problem Analyst
  • Remedy ARS Developer
  • Application Business Analyst
  • Technical Writer – ITIL v3
  • Remedy SACM Service Request Analyst


BH0-006 Exam FAQs

What certificate do I earn on passing the BH0-006 exam?
If you pass ITIL's BH0-006 exam you will get credit towards the following certification:
What is the exam registration fee?
Where do I take the exam?
The ITIL Foundation v3 Exam is administered by Pearson VUE and Prometric at testing centers worldwide.
What is the Pre-requisites of the exam?
There are no technical pre-requisites for this certification.
How many questions are asked on the exam?
The exam contains 40 questions.
What is the duration of the exam?
60 minutes
What is the passing score?

(on a scale of 0-1000)

What is the exam's retake policy?
In the event that you fail your first attempt at passing ITIL Foundation v.3 certification exam, ITIL's retake policy is that candidate may take exam without any waiting period.

At a Glance

BH0-006 Course Includes Free Buy
Chapters 1 8
Practice Tests 1 4
Total Questions (inc. quizzes) 30 284
Interactive Quizzes 15 125
Final Test No Yes

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