The Microsoft test 70-272 measures an individual’s ability to support users, and troubleshoot desktop applications on a Microsoft Windows XP operating system in any network environment. Exam 70-272 makes a basic assumption that you already have a strong background of experience with the Windows XP Professional, Office XP, and Windows Server 2003 and/or Windows 2000 Server products and their applicable terminology. Before taking the 70-272 test, you should practice the following:

  1. Install Windows XP Professional on a computer.
  2. Test and configure various TCP/IP configurations by using several command line utilities, and troubleshoot TCP/IP using PING, TRACERT, and PATHPING command.
  3. Configure Internet Connection Firewall (ICF) component.
  4. Configure security zones in Internet Explorer and Outlook Express.
  5. Configure automatic updates, apply and manage critical updates, and run Microsoft Baseline Security Analyzer (MBSA) on your computer.
  6. Run Program Compatibility Wizard, and set program compatibility manually.
  7. Customize taskbar, Start menu, regional, font, and folder settings.
  8. Configure privacy settings, Content Adviser, AutoComplete, LAN, and security zone settings in Internet Explorer.
  9. Create an e-mail, and newsgroup accounts in Outlook Express and customize the Outlook Express settings.
  10. Compact folders, manage mails, address books, and block senders in Outlook Express and Microsoft Outlook.
  11. Perform a CD- Based and a network- based Office XP installation, troubleshoot Office XP, customize toolbars in Microsoft Office XP, and configure Office proofing tools.
  12. Install local and network printers, troubleshoot issues with printers and print jobs, and troubleshoot storage devices.
  13. Troubleshoot name resolution problems using several command line utilities.
  14. Configure and troubleshoot NTFS and share permissions, configure auditing of files , folders, printers, and application security settings.

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