The Microsoft test 70-272 measures an individual’s ability to support users, and troubleshoot desktop applications on a Microsoft Windows XP operating system in any network environment. Exam 70-272 makes a basic assumption that you already have a strong background of experience with the Windows XP Professional, Office XP, and Windows Server 2003 and/or Windows 2000 Server products and their applicable terminology. Before taking the 70-272 test, you should practice the following:
- Install Windows XP Professional on a computer.
- Test and configure various TCP/IP configurations by using several command line utilities, and troubleshoot TCP/IP using PING, TRACERT, and PATHPING command.
- Configure Internet Connection Firewall (ICF) component.
- Configure security zones in Internet Explorer and Outlook Express.
- Configure automatic updates, apply and manage critical updates, and run Microsoft Baseline Security Analyzer (MBSA) on your computer.
- Run Program Compatibility Wizard, and set program compatibility manually.
- Customize taskbar, Start menu, regional, font, and folder settings.
- Configure privacy settings, Content Adviser, AutoComplete, LAN, and security zone settings in Internet Explorer.
- Create an e-mail, and newsgroup accounts in Outlook Express and customize the Outlook Express settings.
- Compact folders, manage mails, address books, and block senders in Outlook Express and Microsoft Outlook.
- Perform a CD- Based and a network- based Office XP installation, troubleshoot Office XP, customize toolbars in Microsoft Office XP, and configure Office proofing tools.
- Install local and network printers, troubleshoot issues with printers and print jobs, and troubleshoot storage devices.
- Troubleshoot name resolution problems using several command line utilities.
- Configure and troubleshoot NTFS and share permissions, configure auditing of files , folders, printers, and application security settings.
