The CompTIA exam 220-702 is meant for entry-level computer technicians. In order to achieve CompTIA A+ certification, a candidate must register for and pass the CompTIA A+ Essentials (220-701) and CompTIA A+ Practical Application (220-702) exams. However, those who have already achieved A+ certification on 2006 version can upgrade by taking only the A+ Bridge exam (BR0-003). CompTIA A+ Practical Application (220-702) is an extension of the knowledge and skills identified in 220-701, with more of a “hands-on” orientation focused on scenarios in which troubleshooting and tools must be applied to resolve problems. The CompTIA A+ (2009) certification measures the necessary competencies of an entry-level IT professional with at least 500 hours of hands-on experience in the lab or field. It tests for the fundamentals of computer technology, networking and security, as well as the communication skills and professionalism now required of all entry-level IT professionals.

Before taking the CompTIA A+ Practical Application (220-702) exam, a candidate should practice the following:

  1. Add, remove, configure, and maintain computer components.
  2. Detect problems, troubleshoot and repair/replace personal computer components.
  3. Install, configure, detect problems, troubleshoot and repair/replace laptop components.
  4. Select and use the appropriate tools for troubleshooting or verifying various devices or components.
  5. Select the appropriate commands and options to troubleshoot and resolve operating systems related problems.
  6. Differentiate between Windows Operating System directory structures (Windows 2000, XP and Vista).
  7. Use system utilities / tools and evaluate the results.
  8. Demonstrate the ability to perform preventive maintenance on operating systems, including software and Windows updates.
  9. Troubleshoot client-side connectivity issues using appropriate tools.
  10. Identify names, purposes, and features of basic networking protocols and terminologies for establishing connectivity, including usage of different networking tools.
  11. Identify the purposes and features of access control and event logging.
  12. Install and configure software for wireless and data security.
  13. Install and configure a small office home office (SOHO) network.
  14. Take preventive actions for securing systems from viruses and malware.
  15. Implement Bitlocker and EFS for encryption

Besides, an IT Technician aspirant should possess professionalism and excellent communication skills and must know how to interact with customers.

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