Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing and Service sectors but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (but .NET based) framework to customize it to meet different demands. Microsoft announced the following new features to Microsoft Dynamic CRM online:

Expanded language support for Microsoft Dynamics CRM Online-: With the growing demand in the market Microsoft has added a new feature that is called Multi Language User Interface. This feature enables a user to work with various languages.

New Portal accelerators-: Microsoft has added some new accelerators, such as Event Management, eService and Partner Relationship Management, for enhancing the work power of the user.

New developer tools and resources-: Microsoft has added some new developer tool for the developers that enable them to connect the CRM with other on-demand and on-premises applications and services such as Windows Azure.

Microsoft Dynamics GP and Microsoft Dynamics CRM integration-: This feature is enabled a user to easily connect the two systems to help provide business insight and improve user productivity across financials, supply chain, and sales and service. The integration is supported with both on-premises and cloud versions of Microsoft Dynamics CRM for Microsoft Dynamics GP 2010 and Microsoft Dynamics GP 10.0.

To read more about the new features, please visit New Features for Microsoft Dynamics CRM Online

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