The Microsoft test 70-621 is intended for candidates who have at least one year experience in the IT field. The candidates typically provide phone support at various levels in a wide range of environments. The test 70-621 measures a candidate’s ability to resolve issues concerning network connectivity, desktop operating systems, security, and applications. Their experience should also include addressing logon problems, performing password resets, and resolving most issues with desktop applications. Before taking the 70-621 test, you should practice the following:

  1. Create partitions in a hard disk and format partitions as FAT and NTFS file systems.
  2. Install Windows Vista on a computer. Installation includes:
    • Clean installation
    • Upgrade from previous versions of Windows.
    • Upgrade from one edition of Windows Vista to another edition.
    • Deploy from a custom image.
  3. Install and configure Windows Vista drivers.
  4. Configure Windows Aero.
  5. Configure Parental Controls.
  6. Configure Windows Internet Explorer 7 and configure dynamic security for it.
  7. Configure User Account Control.
  8. Restore user state.
  9. Configure Windows Defender.
  10. Configure Windows Firewall.
  11. Configure BitLocker.
  12. Configure networking through the Network and Sharing Center utility.
  13. Configure network security.
  14. Configure Remote Access.
  15. Configure Windows Mail.
  16. Configure Windows Meeting Space.
  17. Configure Windows Calendar.
  18. Configure Windows Fax and Scan.
  19. Configure Windows Sidebar.
  20. Configure Windows Update.
  21. Troubleshoot policy settings.
  22. Configure Data Protection.

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