Q. What is the BH0-006 exam?

A. The Information Technology Infrastructure Library (ITIL), also known as Infrastructure Management Service (IMS), is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations.

ITIL gives a detailed description of a number of important IT practices with comprehensive checklists, tasks, and procedures that any IT organization can tailor to its needs. ITIL is published in a series of books, each of which covers an IT management topic. The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom’s Office of Government Commerce (OGC).

The ITIL V3 Foundation Level of the ITIL Qualification Scheme focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL.

This entry level certification offers candidates a general awareness of the key elements of the ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

Q. What are the OGC ITIL certification providers?

A. The OGC ITIL certification providers are as follows:

  • EXIN – The National Exam Institute for Informatics (Netherlands)
  • ISEB – The Information Systems Examination Board (UK), part of the British Computer Society

Since the early 1990s, EXIN and ISEB have been setting up the ITIL-based certification program, developing and providing ITIL exams at three different levels: Foundation, Practitioner and Manager.

EXIN and BCS/ISEB (the British Computer Society) have from that time onwards been the only two examination providers in the world to develop formally acknowledged ITIL certifications, provide ITIL exams and accredit ITIL training providers worldwide. These rights were obtained from OGC, the British government institution and owner of the ITIL trademark.

Q. What are the prerequisites for taking the ITIL V3 Foundation BH0-006 exam?

A. The ITIL Version 3 (V3) Qualifications scheme provides a modular approach to the ITIL certification, and is comprised of a series of certifications focused on different aspects of ITIL Best Practice, to various degrees of depth and detail. The modular, tiered approach to certification not only offers increased flexibility to candidates relating to the disciplines or areas of ITIL that they are able to study, but generally makes ITIL certification more accessible and achievable.

Q. What are the benefits of becoming ITIL V3 Foundation certified (BH0-006)?

A. The benefits of becoming ITIL V3 Foundation certified are as follows:

The majority of people that consider ITIL as a qualification do so for career and personal development reasons. Often this is driven by a change of job or career, where you notice that to get to the top of the CV pile, you need to have an extra qualification like ITIL (even if you have been involved in service management successfully for many years without it). In many advertised positions, ITIL has become a prerequisite.

The majority of companies that implement ITIL also encourage their employees to take the exams. If your staff has accredited ITIL qualifications, then you can present your company as using ITIL. This works particularly well where you tender for or supply to any large IT organizations or outsourcing companies.

Q. What certificate and credit does the BH0-006 exam provide?

A. Successful completion of the Foundation certificate also fulfils the pre-requisite entry criteria for the next level of study within the ITIL qualifications scheme; the ITIL V3 Intermediate Level. The Official Accreditor has developed the Credit Profiler to help candidates calculate the number of credits they have achieved in the ITIL V3 scheme.

Q. How many questions are asked in the exam?

A. You will be required to attempt 40 questions.

Q. What is the exam fee?

A. The exam fee is USD $210.

Q. What is the duration of the exam?

A. Users are required to attempt all questions in 60 minutes.

Q. Which type of exam is it?

A. This exam consists of Multiple Choice questions.

Q. What is the passing score?

A. The passing score of the exam is 65% (26/40).

Q. What is the exam retake policy?

A. In the unfortunate case you fail an examination, you can take part in another examination session. This does not necessarily have to be at the same examination center.

For the retake of the ITIL Foundation examination, you could for example turn to one of the Prometric Testing Centers. There is no limit to the number of times you can retake the examination.

Q. What are the job prospects after passing the ITIL V3 Foundation exam?

A. The job prospects after passing the ITIL V3 Foundation exam are as follows:

  • ITIL Configuration Manager
  • Problem Analyst
  • Remedy ARS Developer
  • Application Business Analyst
  • Technical Writer – ITIL v3
  • Remedy SACM Service Request Analyst
  • Change Manager
  • Incident Resolution Manager
  • Support Analyst
  • Configuration Manager
  • Websphere Application Server (WAS) Administrator
  • BMC Remedy Support Specialist
  • Remedy Action Senior Developer

Q. Why should I become certified?

A. Studies have shown that certified individuals realize many benefits. Among them are the following:

  • Increased opportunities on the job: These opportunities range from increased salary and bonus to project involvement and promotion.
  • Increased breadth of knowledge: Certification is a catalyst for learning new technologies in a structured and comprehensive way.
  • Increased value to the organization: Organizations with 25 percent or more of their staff certified have shown to deploy projects on time and within budget more often, rely less on external support, have less downtime, and have higher user satisfaction with their IT staff.

Q. Is the BH0-006 exam right for me?

A. The ITIL Foundation Certificate in IT Service Management (BH0-006) exam is primarily aimed toward the following; however, the ITIL certification is open to any individuals who may have an interest in the subject:

  • Those who require a basic understanding of the ITIL framework
  • Those who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization
  • IT professionals or others working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute, to an ongoing service improvement program.

The ITIL Foundation Certificate in IT Service Management itself is not intended to enable the holders of the certificate to apply the ITIL practices for Service Management without further guidance.

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

  • Service Management as a practice (Comprehension)
  • Service Lifecycle (Comprehension)
  • Key Principles and Models (Comprehension)
  • Generic Concepts (Awareness)
  • Selected Processes (Awareness)
  • Selected Roles (Awareness)
  • Selected Functions (Awareness)
  • Technology and Architecture (Awareness)
  • ITIL Qualification scheme (Awareness)

Q. What are the skills measured by the BH0-006 exam?

A. OGC has specified more than thirty objectives for the BH0-006 exam, which are grouped under eight topics. Following are some important areas in which an individual should possess good knowledge before taking the BH0-006 exam Continue Reading “Skills required for BH0-006”

Q. How can I prepare for the ITIL V3 Foundation BH0-006 exam?

A. We have designed the ITIL V3 Foundation PrepKit to help you get certified effortlessly. Now you don’t need to spend your time and money searching for study materials, books, etc. This ITIL V3 Foundation (BH0-006) exam preparation kit contains everything you need to get certified. Just follow the instructions; focus on the study material, and getting certified will be easy.

Don’t take our word for it; decide the quality of our PrepKit yourself. Download the trial version of the PrepKit now to get over 15 questions and 35 study notes, absolutely free. Once you are convinced, you can buy this PrepKit to get all questions and study notes. And of course, we trust our PrepKits so much that all our PrepKits are backed with full money back guarantee in case you do not pass the ITIL V3 Foundation (BH0-006) exam.

Q. Where can I take the exam?

A. You can register with a Prometric OR Pearson VUE testing center. You can also register for the exam online at your local exam center or a regional contact center. (Prometric testing Center / Pearson VUE testing Center).

Q. How do I locate a testing center?

A. Please visit the following link to locate the testing center:

Q. How can I schedule, reschedule, cancel, or confirm the exam?

A. Please visit the following link to schedule, reschedule, cancel, or confirm the exam:

Q. How can I update personal information, view test history, etc?

A. Please visit the following link to update personal information, view test history, etc:


The PrepKit covers 100% objectives for ISEB’s ITIL V3 Foundation Certificate in IT Service Management exam, in accordance with actual exam pattern and question types.


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