Q. What is the 70-682: Pro: Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician?
A. Microsoft’s 70-682 test is used to upgrade MCDST XP or EDST Vista certifications to the EDST Windows 7 certification. The Pro: Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician (70-682) exam provides credit towards MCITP: Enterprise Desktop Support Technician.

Q. What are the prerequisites for the 70-682 exam?
A. Candidates for this exam should have at least three years of experience installing, configuring, and administering any Windows operating system in a networked environment and at least two years of experience providing desktop, laptop, and mobile device support.

Q. What are the benefits of the MCITP: Windows 7, Enterprise Desktop Support Technician certification?
A. Microsoft’s MCITP: Windows 7, Enterprise Desktop Support Technician certification is a latest certification on the Windows 7 technology. The MCITP: Windows 7, Enterprise Desktop Support Technician certification has been designed for professionals who have a thorough knowledge in troubleshooting, installing, and managing Windows 7 including new features such as security, network, and applications. This certification validates a candidate’s ability to understand the functions and features of Windows 7 and to troubleshoot network-connectivity and applications issues.

Q. What credit does the 70-682 exam provide?
A. Exam 70-682 provides credit towards Windows 7, Enterprise Desktop Support Technician.

Q. What certificate does it provide?
A. Passing just one upgrade test (i.e. 70-682) will fetch you MCITP: Windows 7, Enterprise Desktop Support Technician certification.

Q. How many questions are asked in the test?
A. Approximately 42

Q. What is the duration of the test?
A. 120 Minutes

Q. Which type of test is it? (Adaptive/Linear)
A. Linear

Q. What is the passing score?
A. Approximately 700 out of possible 1000.

Q. What is the test retake policy?
A. If you do not pass test 70-682 the first time, you may retake it at any time. If you do not achieve a passing score the second time, you must wait at least 14 days to retake the test a third time. A 14-day waiting period will be imposed for all subsequent exam retakes. If you have passed an exam, you cannot take it again.

Q. Is the 70-682 exam right for me?
A. This exam is intended for candidates that operate in computing environments that use Microsoft Windows 7 as a desktop operating system in an enterprise environment. If you wish to excel as a support technician, or as a network administrator, this exam is right for you. According to Microsoft, candidates should be able to troubleshoot, configure pre-installation and post-installation system settings, Windows security features, network connectivity applications included with Windows 7, and mobile computing.

Q. What can I expect in the 70-682 exam?
A. Multiple-choice, scenario-based, hot-spot types, and simulation questions are asked on the following topics:

  • Identifying Cause of and Resolving Desktop Application Issues
  • Identifying Cause of and Resolving Networking Issues
  • Managing and Maintaining Systems That Run Windows 7 Client
  • Supporting Mobile Users
  • Deploying Windows 7
  • Configuring Hardware and Applications
  • Configuring Network Connectivity
  • Configuring Access to Resources
  • Configuring Mobile Computing

Q. What are the code languages available for the 70-682 exam?
A. English

Q. Where can the test be taken?
A. Microsoft certification exams are provided through Prometric.

Q. How can I locate a testing center?
A. Visit the Prometric site to locate a testing center.

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