Q. What is the EX0-103 exam?
A. The ex0-103 exam is designed for those IT professionals who are interested in the development of IT services and IT management services.

Q. What are the prerequisites for the EX0-103 exam?
A. There is no prerequisite.

Q. What are the benefits to becoming an EX0-103 certified?
A. The EX0-103 exam is designed for those IT professionals who are interested in the development of IT services and IT management services. This exam provides theoretical as well as practical knowledge of ISO/IEC 20000, which is the International Standard for Information Technology Service Management and consists of the following:

  • Part 1: 2005 – Specification
  • Part 2: 2005 – Code of Practice
  • Part 3: 2009 – Guidance on scope definition and applicability of ISO/IEC 20000-1

The course is beneficial for those individuals who are involved in process development and improvement, and aims at improving service outcomes for their organization or prepare for ISO/IEC 20000 certification. The ISO/IEC 20000 Foundation exam is the prerequisite for any other EXIN ISO 20000 exams. This exam provides in-depth knowledge and detailed study of management processes that are used for the effective delivery of services to the business and its customers.

Q. What credit does the EX0-103 provide?
A. This exam provides ISO/IEC 20000 Foundation Certification.

Q. What certificate does it provide?
A. This exam provides ISO/IEC 20000 Foundation Certification.

Q. How many questions are asked in the test?
A. Candidates are required to attempt 40 questions.

Q. What is the duration of the test?
A. Candidates are required to attempt all questions in 60 minutes.

Q. Which type of the test is it? (Adaptive/Linear)
A. Linear

Q. What is the passing score?
A. 650 out of 1000

Q. What is the test retake policy?
A. In the unfortunate case you fail in an examination, you can take part in another examination session. This does not necessarily have to be at the same examination centre. For a retake of the ISO/IEC 20000 examination, you could, for example, turn to one of the Prometric Testing Centers. There is no limit to the number of times you can retake the examination.

Q. Why should I become certified?
A. Studies have shown that certified individuals realize many benefits. Among them are the following:

  • Increased opportunities on the job: These opportunities range from increased salary and bonus to project involvement and promotion.
  • Increased breadth of knowledge: Certification is a catalyst for learning new technologies in a structured and comprehensive way.
  • Increased value to the organization: Organizations with 25 percent or more of their staff certified have shown to deploy projects on time and within budget more often, rely less on external support, have less downtime, and have higher user satisfaction with their IT staff.

Q. Is the EX0-103 exam right for me?
A. Yes, this exam provides an in-depth knowledge of IT Service Management (ITSM) and specially designed for professionals who are involved in the process development and improvement and support their organization in improving service outcomes or prepare for ISO/IEC 20000 certification.

Q. What are the skills being measured for the EX0-103 exam?
A. Before taking the EX0-103 certification exam, candidate should posses the following skills:

  1. Understanding the scope, terms, and definitions of Part 1: 2005 specification and Part 2: 2005 code of practice
  2. Understanding the requirements for the management system
  3. Planning and implementing service management
  4. Planning and implementing new or changed services
  5. Understanding the service delivery process
  6. Understanding the relationship processes
  7. Understanding the resolution processes
  8. Understanding the control processes
  9. Understanding the release process
  10. Understanding the Part 3: 2009 Guidance on scope definition and applicability of ISO/lEC 20000-1

Q. How to prepare for the EX0-103 exam?
A. We have designed the EX0-103 preparation kit to help you get certified effortlessly. The EX0-103 exam PrepKit contains everything you need to pass the exam in the first attempt. The PrepKit includes the following:

  • Practice questions with full explanations
  • Chapter by Chapter study guide
  • Interactive quizzes
  • Study tips and articles

Now you don’t need to spend your time and money searching for study materials, books, etc. This EX0-103 exam preparation kit contains everything you need to get certified. Just follow the instructions; focus on the study material and getting certified will be easy. Don’t take our word for it; decide the quality of our PrepKit yourself. Download the trial version of the PrepKit now to get over 15 questions and 35 study notes, absolutely free. Once you are convinced, you can buy this PrepKit to get all questions and study notes. And of course, we trust our PrepKits so much that all our PrepKits are backed with full money back guarantee in case you do not pass the exam.

Q. Where to take the test?
A. You can register with a Prometric OR Pearson VUE testing center. You can also register for the exam online at your local exam center or a regional contact center. (Prometric testing Center / Pearson VUE testing Center).

Q. How do I register for an EX0-103 exam?
A. You can register with a Prometric OR Pearson VUE testing center. You can also register for the exam online at your local exam center or a regional contact center. (Prometric testing Center / Pearson VUE testing Center).

Q. How to schedule, reschedule, cancel, or confirm the exam?
A. Please visit the following link to schedule, reschedule, cancel, or confirm the exam:

Q. How to update personal information, viewing test history, etc?
A. Please visit the following link to update personal information, view test history, etc:

Q. What can I expect from EXIN if I pass the EX0-103 exam?
A. EXIN will provide you the ISO/IEC 20000 Foundation certification after you pass the exam.

Leave a reply

<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong> 

required