uCertify’s Effective Help Desk Specialist Skills course covers a combination of both hard skills and soft skills that a help desk personnel needs to succeed. Soft skills include communication, personal, training, and writing skills while hard skills include technical, security, troubleshooting, and business skills. Helpdesk support is an important element of any organization and organizations are looking for personnel with a broad set of skills including both hard skills and soft skills.

The Effective Help Desk Specialist Skills course contains flashcards & quizzes. There is no limit to the number of times learners can attempt these. Flashcards help master the key concepts and the glossaries define the key terms. The course also contains full-length practice test. These tests closely follow the exam objectives and are designed to simulate real exam conditions. Each course has a number of test sets consisting of hundreds of items to ensure that learners are prepared for the certification exam.

uCertify platform supports 50+ different types of interactive activities, connect the idea, or try it yourself lab activities embedded throughout its course. These interactive activities keep learners engaged and make learning fun. So, start learning the hard and soft skills of a help desk personnel with uCertify’s Effective Help Desk Specialist Skills.