Q. What is the 70-682: Pro: Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician?
A. Microsoft’s 70-682 test is used to upgrade MCDST XP or EDST Vista certifications to the EDST Windows 7 certification. The Pro: Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician (70-682) exam provides credit towards MCITP: Enterprise Desktop Support Technician.

Q. What are the prerequisites for the 70-682 exam?
A. Candidates for this exam should have at least three years of experience installing, configuring, and administering any Windows operating system in a networked environment and at least two years of experience providing desktop, laptop, and mobile device support.

Q. What are the benefits of the MCITP: Windows 7, Enterprise Desktop Support Technician certification?
A. Microsoft’s MCITP: Windows 7, Enterprise Desktop Support Technician certification is a latest certification on the Windows 7 technology. The MCITP: Windows 7, Enterprise Desktop Support Technician certification has been designed for professionals who have a thorough knowledge in troubleshooting, installing, and managing Windows 7 including new features such as security, network, and applications. This certification validates a candidate’s ability to understand the functions and features of Windows 7 and to troubleshoot network-connectivity and applications issues.

Q. What credit does the 70-682 exam provide?
A. Exam 70-682 provides credit towards Windows 7, Enterprise Desktop Support Technician.

Q. What certificate does it provide?
A. Passing just one upgrade test (i.e. 70-682) will fetch you MCITP: Windows 7, Enterprise Desktop Support Technician certification.

Q. How many questions are asked in the test?
A. Approximately 42

Q. What is the duration of the test?
A. 120 Minutes

Q. Which type of test is it? (Adaptive/Linear)
A. Linear

Q. What is the passing score?
A. Approximately 700 out of possible 1000.

Q. What is the test retake policy?
A. If you do not pass test 70-682 the first time, you may retake it at any time. If you do not achieve a passing score the second time, you must wait at least 14 days to retake the test a third time. A 14-day waiting period will be imposed for all subsequent exam retakes. If you have passed an exam, you cannot take it again.

Q. Is the 70-682 exam right for me?
A. This exam is intended for candidates that operate in computing environments that use Microsoft Windows 7 as a desktop operating system in an enterprise environment. If you wish to excel as a support technician, or as a network administrator, this exam is right for you. According to Microsoft, candidates should be able to troubleshoot, configure pre-installation and post-installation system settings, Windows security features, network connectivity applications included with Windows 7, and mobile computing.

Q. What can I expect in the 70-682 exam?
A. Multiple-choice, scenario-based, hot-spot types, and simulation questions are asked on the following topics:

  • Identifying Cause of and Resolving Desktop Application Issues
  • Identifying Cause of and Resolving Networking Issues
  • Managing and Maintaining Systems That Run Windows 7 Client
  • Supporting Mobile Users
  • Deploying Windows 7
  • Configuring Hardware and Applications
  • Configuring Network Connectivity
  • Configuring Access to Resources
  • Configuring Mobile Computing

Q. What are the code languages available for the 70-682 exam?
A. English

Q. Where can the test be taken?
A. Microsoft certification exams are provided through Prometric.

Q. How can I locate a testing center?
A. Visit the Prometric site to locate a testing center.

Q. What is the GIAC Certified Incident Handler (GCIH) exam?
A. GIAC Certified Incident Handler (GCIH) is a vendor-neutral certification that validates an individual’s understanding for incident handling/incident response; individuals who require an understanding of the current threats to systems and networks, along with effective countermeasures.

Q. What are the prerequisites for the GIAC Certified Incident Handling (GCIH) exam?
A. There is no prerequisite for the GCIH exam.

Q. What are the benefits of becoming a GIAC Certified Incident Handling (GCIH)?
A. A GCIH-certified candidate can work as an Incident Handler, e-Business Security professional, Systems administrator, Legal professional, IT manager, etc. Numerous corporate sectors are recruiting Incident Handlers to protect their digital infrastructure and to take appropriate steps against security breaches and other computer-related crimes within an organization.

Q. What credit does the GIAC Certified Incident Handling (GCIH) exam provide?
A. Passing the GCIH exam provides the GIAC Certified Incident Handler certification.

Q. How many questions are asked in the test?
A. This test consists of multiple-choice questions. There are no case study type questions, and the test is not adaptive. You will be required to attempt one hundred and fifty (150) questions.

Q. What is the duration of the test?
A. Candidates are required to attempt all questions in 240 minutes (4 hours).

Q. Which type of test is it? (Adaptive/Linear)
A. Linear

Q. What is the passing score?
A. 72.7% (109 of 150 questions) is the minimum passing score.

Q. What is the test retake policy?
A. If you fail a GIAC Certification Exam, you may purchase a retake for the cost $199 by clicking on the “buy retake” link, under the “certification attempts” section in the GIAC exam engine area of your portal account. Once purchased, retakes are non-refundable.

A retake will extend your final certification attempt deadline by one month and your adjusted deadline will be displayed in your Exam Engine.

If you do not purchase the retake before your expiration date arrives, you will need to purchase an extension, and then purchase the retake. Please see the information on extensions below. Your access to any associated practice tests and/or audio files will be automatically extended to match your certification deadline.

Q. Where can I take the test?
A. The primary method for taking a proctored exam is through our testing partner KRYTERION.

Q. What is the exam fee?
A. The cost of the GCIH certification attempt is $899 and recertification attempts are $325.