What is Supplier Management?

Supplier Management is used to ensure that all contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments. It is part of the Service Design. The owner of Supplier Management is the Supplier Manager. In ITIL V3, Supplier Management is part of the Service Design process to allow for a better integration into the Service Lifecycle. The sub-processes of Supplier Management are as follows:

• Providing the Supplier Management Framework
• Evaluation of New Suppliers and Contracts
• Establishing New Suppliers and Contracts
• Processing of Standard Orders
• Supplier and Contract Review
• Contract Renewal or Termination

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