What is Service Asset and Configuration Management?

Service Asset and Configuration Management is used to maintain information about Configuration Items (CI) required to deliver an IT service, including their relationships. It is part of Service Transition and the owner of Service Asset and Configuration Management is the Configuration Manager. Activities and process objectives of the Service Asset and Configuration Management process are broadly identical in ITIL V3 and V2. ITIL V3 introduces the “Configuration Management System (CMS)” as a logical data model, encompassing several Configuration Management Databases (CMDB). The sub-processes of Service Asset and Configuration Management are as follows:

• Configuration Management Support
• Configuration Verification and Audit

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