What is Remote Assistance?

What is Remote Assistance?

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Remote Assistance is a Windows feature to enable support personnel (helper) to provide technical support to a remote user (host). Through Remote Assistance a helper can view Windows session of a host on his computer itself.

Remote Assistance works as follows:

• A remote user sends an invitation to an Administrator (or expert) through e-mail or Windows Messenger.


• The Administrator accepts the request and can then view the user's desktop.

To maintain privacy and security, all communication is encrypted. Remote Assistance can be used only with the permission of the person who requires the assistance.

Note: If the user has enabled the Allow this computer to be controlled remotely option in Remote control section of Remote Assistance Settings dialog box, an expert can even take control of the keyboard and mouse of a remote computer to guide the user.

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