What is 3rd Level Support in Service Operation?

July 29th, 2009 by uCertify Leave a reply »

In Service Operation 3rd Level Support is normally located at hardware or software manufacturers. Its services are requested by 2nd Level Support if necessary for solving an Incident. 3rd Level Support intends to restore a failed IT Service as quickly as possible.

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What is 3rd Level Support in Service Operation?

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