What are the methods of communicating technical issues to non-technical end users?
What are the methods of communicating technical issues to non-technical end users?
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A technician who is responsible for communicating technical issues with a non-technical audience must be able to understand the problems the users faced with the computer systems. Typically, when end users experience a technical problem, they may not be able to explain the problem accurately, as they may not know the technical aspects of computers. The technician should be able to understand the information end users provide and the technical aspects of the issue. The technician's understanding of these aspects will allow him to provide an appropriate solution.
The technician must also be able to give a technical response so that end users can understand the concepts to implement solutions. For example, a remote user calls a technician to report that he cannot access the Internet on his computer. If the IP address or subnet mask is changed on his computer, the technician may need to instruct the user how to make the appropriate changes on his system.
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