Key Performance Indicators (KPIs) are financial and non-financial measures or metrics used to help an organization define and evaluate how successful it is, typically in terms of making progress towards its long-term organizational goals. KPIs can be specified by answering the question, “What is really important to different stakeholders?”. KPIs may be monitored using Business Intelligence techniques to assess the present state of the business and to assist in prescribing a course of action.
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