Troubleshooting Process

Troubleshooting Process

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In order to troubleshoot an error, an Administrator should take the following steps in the given order:

1. Identify the symptoms and possible causes: Whenever a user reports a problem, listen carefully. It is very important to identify the problem. All errors may or may not be reported by the user. Administrators will have to find out those errors by speaking to users in a professional manner. By identifying the symptoms and possible causes, an Administrator is ready to take the next step for troubleshooting the issue.


2. Identify the affected area: When a problem occurs, it becomes very important for an Administrator to identify the affected area. By identifying the area that is affected, an Administrator can use this information in the troubleshooting process. Identifying the affected area also helps administrators to determine the priority of the issue and to determine whether more support personals are required.


3. Identify any changes that have occurred: Identifying the changes that occurred recently before the problem started is very helpful in troubleshooting process.


4. Isolate and select the most likely cause: To fix the most likely cause of the issue should be the next step. This will help administrator in resolving the issue. Administrators must isolate the cause of failure by determining the scope of problem on the network. Once the cause has been fixed, the next step is to take action.


5. Formulate an action plan and implement a solution: Once the problem has been isolated, administrators should determine the course of action to eliminate the cause of the issue.
   
   Note: Before fixing the problem after formulating an action plan, administrators must ensure that the operational needs of the organization is met.
   


6. Test the result: Once the solution is implemented, a Network Administrator must test the solution. This is required to verify that the solution implemented has resolved the issue. After verification from your side, you must ask the affected users to verify it in your presence. This will ensure that the implemented solution has finally resolved the issue.


7. Identify the results of the solution and its effects: Administrators must identify the results and effects of the solution. This will help administrators to troubleshoot a similar issue in future.


8. Document the problem and the solution: After satisfying with the implementation of the solution, all the process must be documented. Documentation must include the symptoms, cause, solution, and the process used to arrive at the solution. Documentation provides a company with trend information and a knowledgebase that can be used to address future issues.

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