Skills required for Microsoft test 70-272.

Skills required for Microsoft test 70-272.

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Microsoft has specified twenty objectives for the 70-272 test, which are grouped under five topics. Following are the important areas in which an individual should possess good knowledge before taking the 70-272 test:

1. Configuring and troubleshooting e-mail account settings.


2. Answering end-user questions related to configuring Office applications.


3. Configuring and troubleshooting newsreader account settings.


4. Configuring and troubleshooting file system access and file permission problems on multiboot
   computers.


5. Configuring and troubleshooting application access on a multiple user client computer.


6. Configuring and troubleshooting Internet Explorer and Outlook Express, and interpreting error messages


7. Customizing toolbars, configuring proofing tools, managing Outlook data, including configuring, importing, and exporting data, repairing corrupted data, and personalizing Office features.


8. Customizing the Start menu, taskbar, regional settings, fonts, and folder settings.


9. Answering end-user questions related to customizing the operating system to support an application.


10. Identifying and troubleshooting name resolution problems, network adapter configuration problems, LAN and Routing and Remote Access configuration problems.


11. Identifying and troubleshooting network connectivity problems caused by the firewall configuration


12. Troubleshooting access to local resources, network resources, and troubleshooting insufficient user permissions and rights.


13. Identifying virus attack, and applying critical updates.

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