Skills required for CompTIA Test A+ 220-603 (Remote Support Technician).

Skills required for CompTIA Test A+ 220-603 (Remote Support Technician).

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CompTIA has specified nineteen objectives for CompTIA's test 220-603, which are grouped under six topics. Following are some important areas in which a candidate should possess good knowledge before taking the A+ 220-603 (Remote Support Technician) test:

1. Installing, configuring, optimizing, and upgrading personal computer components such as display devices, input devices and adapter cards including basic input and multimedia devices.


2. Identifying tools, diagnostic procedures, and troubleshooting techniques for personal computer components.


3. Identifying and applying common preventive maintenance techniques for storage devices.


4. Identifying the fundamental principles of using operating systems. It includes using command-line functions and utilities to manage various Windows operating systems, identifying concepts and procedures for creating, viewing, managing disks, directories and files in various Windows operating systems, locating and using various Windows tools and utilities.


5. Identifying procedures and utilities used to optimize the performance of various Windows operating systems.


6. Recognizing and resolving common operational problems that includes recognizing and resolving common error messages and codes, using diagnostic utilities and tools for resolving operational problems, and documenting resources.


7. Describing processes used by printers and scanners including laser, ink dispersion, impact, solid ink and thermal printers.


8. Installing and configuring printers and scanners and optimizing scanner performance.


9. Identifying the fundamental principles of networks.


10. Establishing network connectivity and sharing network resources.


11. Identifying tools, diagnostic procedures and troubleshooting techniques for networks.


12. Identifying the names, purposes, and characteristics of access control permissions.


13. Diagnosing and troubleshooting software and data security issues.


14. Installing, configuring, upgrading, and optimizing hardware, software, and data security.


15. Having good communication skills, including listening and tact/discretion, when communicating with customers and colleagues.


16. Possessing job-related professional behavior including notion of privacy, confidentiality and respect for customers and their property.

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