What is self-service?
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What is self-service?
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Self-service is a type of e-service that a customer can use to clear his doubts regarding e-commerce transactions. He does not have to depend directly on the merchant or the owner of the e-commerce site for help. This type of e-service can be provided by FAQs, Web-based HTML help systems, etc. The full form of FAQs is Frequently Asked Questions. The answers to the questions frequently asked by clients are posted on the Web. The clients can access them to solve their problems. Different types of HTML help systems are also provided on the Web. They can also be accessed by the users to solve their problems.
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